Coordinator Business Support

CHEP; Antwerpen; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Lunch vouchers

STI Bonus Plan

Laptop

Hospital Insurance

Ambulant plan

Group Insurance

Eco Vouchers

End Year premium

Job summary

CHEP in Mechelen, Belgium is seeking a proactive Business Support Coordinator Analyst to deliver exceptional service to customers and support efficient operations. You will act as a trusted partner for customers and internal teams, handling inquiries, onboarding, audits, and data management.

The role requires strong analytical and negotiation skills, and the ability to work cross-functionally while maintaining customer focus in a hybrid work setup.

Qualifications

• Experience in customer service, business support, account management, operations, supply chain, or similar roles.
• Strong analytical skills to interpret data and identify trends.
• Excellent problem-solving and negotiation abilities.
• Ability to influence stakeholders and work across teams.

Responsibilities

• Serve as the main point of contact for customer inquiries, requests, and escalations.
• Manage customer onboarding activities, including account setup and support.
• Conduct customer stock audits and ensure timely completion of audit activities.
• Analyze audit results and negotiate successful outcomes with customers.
• Collaborate with Sales, Finance, Operations, and Customer Service to resolve issues and improve service levels.
• Maintain accurate customer data and service records across systems.

Skills

Customer service

Analytical thinking

Stakeholder management

Dutch and English

Cross-functional collaboration

Tools

Microsoft Office

Business systems

Job description

*Business Support Coordinator**Location: *Mechelen, Belgium*Full-Time, hybrid | Regular Position**Join a Team That Keeps Business Moving*At CHEP, we're looking for a proactive and customer-focused *Coordinator Business Support *Analyst to play a key role in delivering exceptional service to our customers and supporting the smooth operation of our business.This is an exciting opportunity for someone who enjoys solving problems, collaborating across teams, and building strong relationships while making a tangible impact on customer satisfaction and business performance.*What You'll Be Doing*As a Business Support Analyst, you will act as a trusted partner for customers and internal stakeholders, ensuring efficient issue resolution and outstanding service delivery.*Key Responsibilities** Serve as the main point of contact for customer inquiries, requests, and escalations.* Manage customer onboarding activities, including account setup and support.* Conduct customer stock audits and ensure timely completion of audit activities.* Analyze audit results and negotiate successful outcomes with customers.* Collaborate closely with Sales, Finance, Operations, and Customer Service teams to resolve issues and improve the customer experience.* Maintain accurate customer data and service records across relevant systems.* Monitor customer performance and identify opportunities to improve service levels.* Support continuous improvement initiatives aimed at streamlining processes and enhancing operational efficiency.* Proactively identify customer concerns and implement solutions that drive customer retention and satisfaction.* Act as the voice of the customer internally, ensuring customer needs are understood and addressed.* Organize and prioritize daily activities effectively while maintaining a clear overview of business priorities.*What We're Looking For*You bring a passion for delivering excellent customer service and the ability to build strong relationships across a wide range of stakeholders.*Ideal Experience & Skills** Experience in customer service, business support, account management, operations, supply chain, or a similar role.* Strong analytical skills with the ability to interpret data and identify trends.* Excellent problem-solving and negotiation skills.* Ability to work cross-functionally and influence stakeholders.* Strong organizational skills with the ability to manage multiple priorities simultaneously.* Customer-centric mindset with a focus on continuous improvement.* Strong communication skills in both written and spoken Dutch and English. Additional languages are a plus.* Proficiency with Microsoft Office and business systems.*Why Join CHEP?*At CHEP, you'll be part of a global organization that values collaboration, innovation, and continuous improvement. You'll work alongside talented colleagues, gain exposure to multiple business functions, and have opportunities to grow your career while making a meaningful contribution to our customers and our business.*What we offer?** Lunch vouchers* STI Bonus Plan* Laptop* Hospital Insurance fully paid by CHEP for employee and it’s family* Ambulant plan* Group Insurance* Eco Vouchers* End Year premium* Workweek of 40 hours per week – 20 days of annual leave (if worked full time during previous year) + 12 ADV days (1day per worked month)*Ready to make an impact? Apply today and help us deliver exceptional customer experiences every day.**Remote Type*Hybrid Remote*Skills to succeed in the role*Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers*We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.**Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].*Application Question(s):* Are you legally authorized to work in Belgium?* What are your base annual salary expectations?Work Location: In person