Chapter Lead: BA & Process Engineer – Agile Coach

BNP Paribas Fortis; Brussel; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Meal vouchers

Insurance

Holidays

Flexible salary options

Job summary

BNP Paribas Fortis is seeking a Chapter Lead – Business Analyst & Process Engineer in Belgium to guide an Agile transformation within the Customer Servicing & Efficiency tribe. You will coach teams, drive innovation, and deliver value by aligning strategy with execution across frictionless remote interactions and streamlined processes.

The role emphasizes coaching, quality champions, and structured delivery in a fast-paced environment, with a focus on improving customer and employee experiences

Qualifications

• Minimum 2 years’ experience in a similar role with coaching/mentoring background.
• Fluency in English; Dutch and/or French required with professional English as a must.
• Strong understanding of business analysis and process engineering in an agile environment.

Responsibilities

• Coach and mentor chapters to excel in business analysis and process engineering.
• Drive agile transformation and champion quality, innovation, and efficiency.
• Structure, organize, and deliver results in a fast-paced agile environment.
• Bridge gaps between strategy and execution to ensure every process adds value.

Skills

Coaching

Mentoring

Agile

Communication

Tools

ServiceNow

Unblu

Contact (voice)

Job description

BNP Paribas Fortis is seeking a Chapter Lead – Business Analyst & Process Engineer in Belgium to guide an Agile transformation within the Customer Servicing & Efficiency tribe. You will coach teams, drive innovation, and deliver value by aligning strategy with execution across frictionless remote interactions and streamlined processes.

The role emphasizes coaching, quality champions, and structured delivery in a fast-paced environment, with a focus on improving customer and employee experiences