Chapter Lead Engineer I

ING Belgium NV/SA; Brussel Hoofdstad; Sur place; EUR 110 000 - 150 000; Plein temps

Résumé du poste

ING Belgium NV/SA in Brussels is seeking a Chapter Lead Engineer for Global Signing within EC&A BE. You will shape a multidisciplinary chapter, develop engineers, and enable dependable delivery across squads, aligning skills and capacity with priorities.

The role emphasizes coaching, psychological safety, governance, and collaboration with Product Leads, Architects, and Squad Leads. It offers visibility across ING's international network and opportunities to grow as a people and delivery

Qualifications

• Proven people leadership in software engineering with coaching and talent development.
• Experience coordinating delivery across multiple squads, managing capacity, priorities, risks and commitments.
• Strong stakeholder management and ability to align expectations across organizational boundaries.

Responsabilités

• Lead and develop the people in the chapter; foster psychological safety and ownership.
• Turn priorities into capacity and delivery plans across squads.
• Ensure dependable delivery and operational stability; manage risks and impediments.
• Promote engineering effectiveness and secure, reliable signing services.

Connaissances

People leadership

Delivery management

Stakeholder management

Coaching

Description du poste

Chapter Lead Engineer - Global Signing Enterprise Content & Automation (EC&A) BE

Your role

This is your opportunity to shape a multidisciplinary chapter, develop talented people, and influence how EC&A delivers sustainable solutions for one of its global products. As Chapter Lead Engineer for Global Signing within Enterprise Content & Automation Belgium (EC&A BE), your focus is to develop the people in the chapter and enable dependable delivery across the squads. You align skills and capacity with priorities, foster a healthy engineering culture, and strengthen accountability for commitments, quality, and operational stability.

About EC&A BE

Enterprise Content & Automation Belgium (EC&A BE) is part of the Global Tribe Enterprise Content & Automation (EC&A). EC&A delivers reusable content, document management, signing, archiving, workflow, and automation capabilities across ING. Products are consumed across Retail Banking, Wholesale Banking, Business Banking, and Group Functions and are delivered through a global operating model spanning Belgium, the Netherlands, and engineering hubs. Our ambition is to simplify the technology landscape, increase re-use of global capabilities, improve delivery quality, strengthen resilience, and leverage automation and AI to create seamless customer and employee experiences.

What you’ll do

Lead and develop the people in the chapter Coach and develop engineers through clear expectations, recognition, constructive feedback, and meaningful growth opportunities. Build an inclusive chapter culture that supports psychological safety, ownership, collaboration, and sustainable performance. Enable dependable delivery and operational stability Turn agreed priorities into clear capacity, staffing, and delivery plans across the squads. Make progress, dependencies, risks, and impediments visible. Balance delivery commitments with regulatory, platform, technical-debt, and stability needs. Align expectations and resolve issues with Product Leads, Architects, Engineering Leads, and Squad Leads. Enable engineering effectiveness Develop the skills and practices needed for secure, compliant, reliable, and maintainable signing services. Promote automation, observability, resilience, security by design, modernization, and continuous improvement. Bring the chapter and delivery perspective into roadmap discussions and the development of achievable plans.

You bring:

• Leadership and delivery

  Proven people leadership in software engineering, with strong coaching, talent development, succession, and recruitment capabilities. A people-centred approach that fosters empowerment, inclusion, psychological safety, and sustainable performance. Experience coordinating delivery across multiple squads, including capacity, priorities, dependencies, risks, and commitments. Strong stakeholder management and the ability to align expectations and remove impediments across organizational boundaries.

• Engineering foundation

  A solid software engineering background that supports effective coaching and informed delivery decisions. A practical understanding of distributed systems, APIs, cloud-native architecture, DevOps, resilience, security, and modernization.

• Additional advantage, not a requirement

  Experience with electronic signatures, digital signing platforms, or regulated digital journeys is a bonus—not a requirement. Curiosity and the ability to learn about the Global Signing domain matter more.

What we offer

This role offers a distinctive opportunity to grow as a people and delivery leader while helping a global product expand its reach across ING. A visible role with the autonomy to shape chapter culture, skills, and ways of working. Broad exposure to senior product, technology, and engineering stakeholders across ING's international network. Meaningful impact on secure and seamless digital journeys for customers and employees. Continuous learning and collaboration with an international, inclusive product and engineering community.

The team

Your chapter supports Global Signing, a growing product that enables customers and employees to complete digital agreements securely. As more countries and business lines adopt the product, you will help the team build the capabilities and delivery confidence needed for that growth. You will work with Product Leads, Architects, Engineering Leads, Squad Leads, and engineers in Belgium, the Netherlands, and global hubs. This gives you access to a broad network while keeping your impact tangible: developing people, strengthening the chapter, and enabling teams to deliver services used across ING.

Reporting line: IT Area Lead EC&A BE

Location: Brussels, with collaboration across ING global locations

Role level: Chapter Lead Engineer

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.