Change Management Expert

TVH Group; Waregem; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home opportunities

20 days vacation

12 WTR days

Job summary

TVH is seeking a Global Change Management Expert to guide teams through transformation journeys, leading people-side changes to maximize adoption and outcomes. You will define end-to-end change strategy (ADKAR), conduct impact assessments, manage stakeholders, coach leaders, and design training and communications during enterprise-wide digital transformations, with frequent travel up to 80%.

This role offers a dynamic, cross-regional environment with a focus on innovation, work-life balance, and

Qualifications

• At least 5 years of end-to-end change management and transformation experience.
• Master’s degree or equivalent through experience; able to grasp complex concepts.
• Knowledge of the ADKAR framework; Prosci or CCMP certification is a strong plus.
• Strong stakeholder management, conflict resolution and resistance management abilities.
• Excellent written and verbal communication; ability to translate complex transformation concepts clearly.

Responsibilities

• Define and execute end-to-end change management strategies across enterprise transformations.
• Lead stakeholder engagement, secure buy-in and align teams.
• Design internal communications plans and coordinate training deployments.
• Monitor change metrics and adoption; perform root-cause analyses; mitigate issues.
• Travel frequently to stakeholder sites (up to 80%).

Skills

Change management

ADKAR framework

Stakeholder management

Communication

Coaching / leadership

Training delivery

Cross-cultural collaboration

Problem-solving

Education

Master's degree

Job description

Global Change Expert for TransformationReady to guide our teams through Transformation shifts?At TVH, we believe that change is a critical component of growth and success, and we are seeking a Global Change Management Expert to join our dynamic team and help us navigate through our transformation journey.As a Global Change Management Expert, your primary responsibility will be leading and implementing the people side of change in our key Transformation Projects. This way you will maximize employee adoption, develop change leadership behavior, and influence and steer on the overall project results and outcome.Please Note: This role will require frequent travel to stakeholder, initially in the United States. Estimated travel around 80%Your Role & ResponsibilitiesChange strategy & framework execution (ADKAR)Define and execute the end-to-end change management strategy across enterprise-wide digital transformations (TVH Transformation / Innovatis). Apply structured change management methodologies, specifically leveraging the ADKAR framework, build custom communication, sponsorship, and resistance management plans.Conduct impact, readiness, and feasibility assessments across all affected departments to map out organizational shifts.Stakeholder managementLead stakeholder engagement across all organizational levels to build trust, secure buy-in, and align teams.Act as a trusted change expert and strategic advisor to senior leaders and people managers, coaching them to guide their teams effectively through the digital transitions and disruption.Transformation, communication & training deploymentDesign and execute clear internal communication plans, delivering strategic messaging that articulates the \"why\" behind business and system changes.Define training needs, document requirements, and coordinate the delivery of training programs during project rollouts.Monitor change metrics and user adoption, perform root-cause analysis on resistance, and implement targeted mitigation plans to ensure long-term sustainability.How to succeed / your profileYou have at least 5 years of experience and experience in leading end-to-end change management and transformation activitiesYou hold a Master’s degree (or equivalent through experience) with a strong ability to quickly grasp complex business concepts, operational models, and new technologies and have solid understanding of how people go through a change.Knowledge of the ADKAR framework is a plus (Prosci or CCMP certification is a strong plus).You excel at stakeholder management, conflict resolution, and resistance management, with a proven track record of driving adoption across all levels of an enterprise.You possess exceptional written and verbal communication skills, with the ability to translate complex transformation concepts into clear, engaging messages.You thrive in cross-functional / cross-regional environments and cultures, bring a proactive problem-solving attitude to organizational shifts, and adapt easily to evolving project requirements.Frequent travel required to stay close to key stakeholders and teams impacted by the transformation.What's in it for youWork-Life Balance: At TVH, we prioritize your well-being. You’ll enjoy flexible working hours, work-from-home opportunities, and a healthy work-life balance with 20 days of vacation and 12 WTR days within a 40-hour workweek. Plus, at our headquarters, you’ll find the TVH Park, a green space where you can take a break, meet colleagues, or enjoy lunch in a relaxing environment.Competitive Compensation and Benefits: TVH offers a competitive salary package complemented by extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, and access to a corporate restaurant.Career Growth and Development: TVH is committed to your continuous development. You'll have access to numerous personal development opportunities through internal and external training, as well as mentorship and guidance to support your growth.Innovative and Dynamic Work Environment: Join a team that’s at the heart of innovation and transformation. As a Business Process Owner, you will work in a progressive, technology-driven environment, where your contributions will shape the future of TVH’s operations and services.Company Culture: At TVH, you’ll find a people-oriented, collaborative atmosphere where everyone is valued. Our family-friendly culture promotes transparency and inclusivity, creating a welcoming environment for all employees. We encourage team bonding through fun afterwork activities and optional events like TVH Kaffee.About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.