WMS specialist

Yusen Logistics; Antwerpen; On-site; EUR 60,000 - 85,000; Full time

Job summary

Yusen Logistics is seeking a WMS Specialist to ensure smooth operation of the WMS, support users, diagnose issues and contribute to warehouse process optimization across global operations.

You will collaborate with warehouses, operations and IT, develop reports and dashboards, participate in projects, test and implement changes, and maintain system documentation while driving continuous improvement.

Qualifications

• Experience with Warehouse Management Systems (WMS).
• Strong analytical and troubleshooting skills.
• Experience providing user support and incident management.
• Ability to collaborate with stakeholders, warehouse ops and IT.
• Interest in emerging technologies and proactive support mindset.
• Fluency in English; Dutch a plus.
• Strong organizational skills and independence.
• Proactive, results-oriented mindset for continuous improvement.

Responsibilities

• Provide ongoing support to WMS users.
• Analyze, diagnose, and resolve user requests and system issues.
• Collaborate with warehouses, operations, and IT teams.
• Prepare reports, analyses, and dashboards to support processes.
• Participate in projects to develop, optimize, and integrate WMS with other IT solutions.
• Develop, update, and maintain system documentation and user manuals.
• Support testing, implementation, and user acceptance testing (UAT).
• Identify and recommend improvements to warehouse processes and systems.
• Monitor system performance and coordinate with vendors on enhancements.
• Participate in on-call rotation for out-of-hours support.

Skills

WMS experience

Analytical skills

Troubleshooting

User support

Ticketing systems

SQL queries

SSRS

Manhattan SCALE

EDI knowledge

Project management

UAT testing

ERP/TMS integration

Tools

Manhattan SCALE

SQL Server

Job description

Job RefYLEU_IT_WMSSPECCN_100926City:AntwerpDepartmentITStatusFull TimeTypePermanentAbout Yusen LogisticsYusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.www.yusen-logistics.com/Role OverviewWe are looking for a WMS Specialist who will be responsible for ensuring the smooth operation of the WMS system, supporting users, analyzing and resolving system issues, and participating in projects related to the development and optimization of warehouse processes.Key Responsibilities• Provide ongoing support to WMS system users.• Analyze, diagnose, and resolve user requests and system issues.• Collaborate with warehouses, operations, and IT teams to maintain and develop the system.• Prepare reports, analyses, documentation, and dashboards that support business processes.• Participate in projects related to the development, optimization, and integration of the WMS system with other IT solutions.• Develop, update, and maintain system documentation and user manuals.• Support the testing, implementation, and acceptance of new functionalities and system changes.• Identify and recommend improvements to warehouse processes and logistics-supporting systems.• Monitor system performance and collaborate with vendors to resolve issues and implement enhancements.• Participate in an on call rotation for out of hours support.What You Will Bring To The Role• Experience working with Warehouse Management Systems (WMS).• Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions.• Experience providing user support and working with ticketing or incident management systems.• Ability to collaborate effectively with business stakeholders, warehouse operations teams, and IT departments.• Interest in emerging technologies and a proactive approach to supporting and enhancing logistics systems.• Fluency in English is mandatory; knowledge of Dutch is a plus.• Strong organizational skills, with the ability to work independently and manage priorities effectively.• A proactive, results-oriented mindset and a commitment to continuous improvement.Preferred Skills and Experience• Undertanding of SQL and experience creating and analyzing database queries.• Understanding of warehouse operations, logistics processes, and supply chain management.• Experience integrating WMS platforms with ERP, TMS, or other business applications.• Experience testing new system functionalities, implementing changes, and supporting user acceptance testing (UAT).• Familiarity with SQL Server Reporting Services (SSRS).• Experience working with Manhattan SCALE.• Knowledge of EDI is a plus• Knowledge of project management methodologies and experience working in project environments.What We Offer• An opportunity to join a leading global logistics organization with a strong international presence.• Work in a dynamic, international environment with opportunities for professional growth and skill development.• Collaboration with experienced professionals from the IT and logistics sectors.• Exposure to international customers, markets, and supply chain solutions.• Professional development opportunities, ongoing training, and access to global best practices.• A competitive salary and attractive benefits package.• A supportive and inclusive culture built on teamwork, respect, diversity, and continuous improvement.• Career growth opportunities within a global organization.Why Join Us?At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.