Change Management Expert

TVH; Waregem; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Company car

Group hospitalization insurance

Lunch vouchers

Résumé du poste

TVH is seeking a Change Management Expert to drive multi-stream ERP upgrades and system harmonizations across regions. You will lead people-centric change programs aligned with the Transformation Team, enabling leaders to navigate digital transitions while minimizing disruption and maximizing end-user adoption across 5,000+ global colleagues.

You will craft communications, design training, oversee governance, and coach senior leaders to sustain long-term system utilization in a fast-growing,

Qualifications

• 5+ years of experience leading end-to-end change management and transformation across complex initiatives.
• Master’s degree or equivalent with ability to grasp complex concepts and technologies.
• Experience applying the ADKAR framework; certifications are a plus.

Responsabilités

• Define and execute end-to-end change management strategy across enterprise digital transformations.
• Lead stakeholder engagement and coach leaders to guide teams through transitions.
• Design internal communications and coordinate training during rollouts.
• Monitor adoption, analyze resistance, and mitigate risks for long-term use.

Connaissances

Change management

Stakeholder management

Communication

Project coordination

Problem solving

Formation

Master's degree or equivalent

Outils

ADKAR framework

Prosci certification

CCMP certification

Description du poste

As a Change Management Expert you’ll ensure the success and ROI of simultaneous global technology initiatives —including multi-stream, cross-functional ERP upgrades and system harmonizations across regions/functions—such as ERP upgrades and system harmonizations—by leading people-centric change management.In close alignment with the Transformation Team, this role co-creates a human-centered implementation model that equips leaders to navigate change, addresses the anxiety of digital transitions, and drives tailored engagement across TVH’s 5,000+ global colleagues. The ultimate goal is to minimize disruption, mitigate resistance, and actively strive for high end-user adoption and long-term system utilization.

Your Role & Responsibilities

Change strategy & framework execution (ADKAR)

• Define and execute the end-to-end change management strategy across enterprise-wide digital transformations (TVH Transformation / Innovatis)Apply structured change management methodologies, specifically leveraging the ADKAR framework, build custom communication, sponsorship, and resistance management plans.

• Conduct impact, readiness, and feasibility assessments across all affected departments to map out organizational shifts.

Stakeholder management & leadership coaching

• Lead stakeholder engagement across all organizational levels to build trust, secure buy-in, and align cross-functional teams.

• Act as a trusted change expert and strategic advisor to senior leaders and people managers, coaching them to guide their teams effectively through the digital transitions and disruption.

• Represent Change Management in global governance, steering committees, and transformation forums.

Transformation, communication & training deployment

• Design and execute clear internal communication plans, delivering strategic messaging that articulates the “why” behind business and system changes.

• Define training needs, document requirements, and coordinate the delivery of training programs during project rollouts.

• Monitor change metrics and user adoption, perform root-cause analysis on resistance, and implement targeted mitigation plans to ensure long-term sustainability.

Capability building & governance

• Actively contribute to and grow the internal change management community, serving as an ambassador for best practices.

• Manage change-related risks, issues, and dependencies, ensuring full alignment with broader business strategy and milestones.

How to succeed / your profile

• You have at least 5 years of experience and experience in leading end-to-end change management and transformation activities across complex, multi-departmental initiatives.

• You hold a Master’s degree (or equivalent through experience) with a strong ability to quickly grasp complex business concepts, operational models, and new technologies.

• You have demonstrated practical experience applying the ADKAR framework (Prosci or CCMP certification is a strong plus).

• You excel at stakeholder management, conflict resolution, and resistance management, with a proven track record of driving adoption across all levels of an enterprise.

• You possess exceptional written and verbal communication skills, with the ability to translate complex transformation concepts into clear, engaging messages.

• You thrive in cross-functional environments, bring a proactive problem-solving attitude to organizational shifts, and adapt easily to evolving project requirements.

What’s in it for you

You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:

• An attractive salary package with extra-legal benefits such as company car, group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...

• An exciting position in an international company with a family atmosphere where people are at the center.

• You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.

• You arrive in an innovative, progressive and technological environment.

• Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.

• Fun afterworks and other optional events (e.g. TVH Kaffee).

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

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