Business Consultant

CollectOnline NV; Antwerpen; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

CollectOnline NV is a fast-growing European SaaS scale-up delivering AI-driven receivables management. The Customer Success Manager role leads end-to-end client implementations, guiding from SOW to go-live and through hypercare, across multiple projects in parallel.

You will coordinate with ERP and accounting integrations, communicate with clients in Dutch and English, and ensure successful adoption and long-term value realization.

Qualifications

• 5+ years of experience in implementation, business consulting or project management, preferably in a SaaS/FinTech environment.
• Strong analytical skills to identify bottlenecks and optimize processes.
• Excellent communication with clients and internal teams in Dutch and English.

Responsabilités

• Analysis & intake to map client processes and pain points.
• Requirements translation into a concrete technical and functional scope.
• Drafting an SoW that forms the contractual basis for the implementation.
• Implementation & configuration of DunningOnline or RecoverOnline per client needs.
• Technical guidance including ERP integrations and payment provider connectors.
• Testing & validation to ensure go-live readiness with the client.
• Weekly portfolio status updates and stakeholder reporting (via JIRA).
• Post go-live, manage hypercare and handover to support.

Connaissances

Project management

Analytical skills

Stakeholder communication

Multi-project management

Outils

JIRA

Description du poste

CollectOnline is an international, AI-driven order-to-cash player making receivables management smarter through digital innovation. Through an omnichannel approach email, phone, SMS, self-service our platform combines intelligent automation with human empathy.

We’re active in more than 14 European countries and serve clients across a wide range of sectors: healthcare, energy, telecom, retail and finance.

Once Operations has successfully implemented a client, you as Customer Success Manager become the steady face that maintains the relationship for the long term: you make sure clients keep using the platform, keep growing, and keep coming back.

Your Role

You are the architect of a successful implementation. From the moment Sales closes the deal, you take over: you analyze the client's current situation, translate it into a concrete Statement of Work, and lead the implementation of DunningOnline or RecoverOnline from A to Z.You manage multiple client projects at once — each in a different phase, each with its own complexity. After go-live, you also guide the client through the hypercare period: you remain the point of contact until the client is running smoothly and ready for handover to the support team.

What you'll do:

• Analysis & intake

– Situation analysis

Mapping the client’s current processes, systems and pain points.

– Requirements translation

Converting client needs into a clear technical and functional scope.

– Statement of Work

Drafting an SoW that serves as the contractual basis for the implementation.

• Implementation & configuration

Setting up DunningOnline or RecoverOnline to fit the client: workflows, communication channels, integrations.

– Technical guidance

Coordinating integrations with ERP, accounting software and payment providers.

– Testing & validation

Making sure everything works before go-live — together with the client.

Managing multiple active implementations at once via JIRA, with weekly portfolio status updates.

– Stakeholder communication

Proactively reporting to the client and internal team lead on progress, risks and decisions.

After go-live, you remain the point of contact during the hypercare period and ensure a structured handover to the support team.

Who we are looking for

Must-haves

• 5+ years of experience in implementation, business consulting or project management — preferably in a SaaS or FinTech environment.
• Proven experience managing multiple projects in parallel.
• Strong analytical skills: you quickly understand how client processes work and where the bottlenecks are.
• Familiar with project management tools such as JIRA or similar.
• Excellent communication in Dutch and English; French and/or German is a plus.
• You combine structure and discipline with a client-focused, pragmatic approach.

Nice to have

• Knowledge of credit management, accounts receivable or collections processes.
• Experience with ERP integrations or connecting SaaS platforms.
• Affinity with AI applications in business processes.

What we offer

• A key role within the Operations team of a fast-growing European SaaS scale-up.
• Direct impact: your implementations help drive client success in 14+ countries.
• Autonomy and ownership — you own your portfolio.
• Attractive, market-conform salary package.
• Flexible working hours — and a workplace you'll actually want to come to.
• Training budget and room for personal and technical growth.

Ready to Build the Future With Us?

We're always looking for talented people who are passionate about technology, innovation, and creating software that makes a difference.

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