Business Development Officer

Digital Sme; Brussel Hoofdstad; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

European DIGITAL SME Alliance, based in Brussels, seeks a Business Development Officer to strengthen the member community and drive engagement. You will build strong networks, shape engagement strategies, and ensure member needs guide services.

The role emphasizes relationship-building, proactive outreach, and collaboration with communications, policy, and project teams in a dynamic international setting. Full-time, permanent contract with EU-focused travel.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience in marketing, communications or business development is a plus.
• Proactive attitude with strong communication skills and ability to translate user feedback into improvements.

Responsibilities

• Strengthen and expand relationships with existing and prospective members.
• Support member engagement strategy to boost satisfaction and retention.
• Identify member needs and align activities with priorities.
• Develop and adapt services based on feedback and interests.
• Collaborate with communications, policy and project teams.

Skills

Bachelor’s degree

Internship experience

CRM

Wordpress

English fluency

French a plus

Tech sector interest

Independent and collaborative

Organisational skills

Communication skills

Community building experience

Event coordination

European institutions understanding

Education

Bachelor’s degree in business administration, communications, marketing, political science, or related field

Tools

CRM

Wordpress

Job description

The European DIGITAL SME Alliance is the largest network of tech SMEs in Europe, representing more than 45,000 companies. With a mission to support European SMEs in driving the digitalisation of Europe and create a truly technologically sovereign Europe, we are looking for a Business Development Officer to support and further strengthen the DIGITAL SME community.

As our Business Development Officer, you are passionate about creating meaningful relationships, building strong communities, and understanding member needs. You will play a key role in developing engagement strategies, enhancing member experience, and ensuring active participation across our network.

We are not looking for a specific academic or professional background—but rather for motivation, communication and interpersonal skills, and a proactive attitude.

Key tasks:

• Strengthen and expand relationships with existing and prospective members;
• Improve and support the implementation of a comprehensive member engagement strategy to boost satisfaction and retention;
• Identify and prioritise member needs and expectations to ensure DIGITAL SME’s activities and services align with them;
• Develop and adapt services and offerings based on member feedback and evolving interests/priorities;
• Collaborate with the communications, policy, and project management teams to align messaging and value propositions.

Other tasks:

• Contribute to improving the digital platforms through which services are delivered to members (e.g. the website and the matchmaking platform), by gathering user feedback, identifying pain points and working with the relevant teams and providers on improvements;
• Coordinate internal processes related to member communication and onboarding;
• Support the organisation of events, delegations and other initiatives, including the DIGITAL SME summit;
• Help to achieve the financial goals of the organisation.

Required skills:

• A bachelor’s degree in business administration, communications, marketing, political science, or a related field;
• Initial experience (e.g., internship) in the area of marketing, communications, business development or related area;
• Good understanding of digital tools and platforms (e.g. CRM, Wordpress) and a user-centred mindset, with the ability to translate user feedback into practical improvements;
• Fluency in written and spoken English; fluency in French is a plus;
• Interest in the tech sector and SME ecosystem (prior knowledge is a plus, not a requirement);
• A proactive attitude, attention to detail, and the ability to work both independently and collaboratively in an international environment;
• Excellent organisational and problem-solving skills;
• Excellent written and oral communication skills.
• Experience in community building, stakeholder engagement, or event coordination is a strong plus;
• Understanding of European innovation ecosystem and European Institutions
• Fluency in other European languages.

Work Conditions

As our Business Development Officer you will be part of a dynamic international team. The office is located at the heart of the EU district in Brussels, easily accessible by public transport.

We offer a full-time, permanent contract. A competitive salary package commensurate with qualifications and experience. Short missions abroad within the EU may occasionally be part of the role.

The European DIGITAL SME Alliance is committed to workplace diversity and inclusion of people from diverse backgrounds, abilities, and experiences. We strongly encourage qualified candidates from diverse backgrounds to apply!

Deadline for applications: 30 November 2026

Target start date: January 2026

Privacy disclaimer

DIGITAL SME ensures a GDPR-compliant treatment of your personal data. Please note, we might keep your CV and all the information provided in your application, so that we can contact you in the future should a similar position open again. If you don’t want your data to be retained, please indicate this in your application.