Business Development Associate (ADME-Tox)

BioIVT; Brussel; Hybride; EUR 55 000 - 90 000; Plein temps

Résumé du poste

BioIVT in Belgium seeks a customer-focused sales professional to grow our ADME portfolio. The role blends field activity with teleworking and requires one day per week in the Brussels office, with more during onboarding.

You will respond to inquiries, build relationships, and drive new opportunities while collaborating with the European ADME Sales Director and cross-functional teams.

Qualifications

• BS degree in biology or life sciences or equivalent experience.
• Proven work experience in sales support or customer service roles.
• Experience with ERP/CRM systems and MS Office, especially Excel.
• Excellent written and verbal English communication.

Responsabilités

• Respond promptly to inquiries and provide accurate product information and pricing.
• Collaborate with ADME Sales Director and team on territory strategies and prospecting.
• Serve as liaison between prospective customers and BioIVT teams; prepare quotes.
• Identify cross-selling opportunities and support quote preparation with internal teams.
• Assist in creating customer education presentations and participate in industry events as needed.

Connaissances

Excellent communication

Analytical thinking

Teamwork & relationships

Willingness to travel

Formation

BS degree in biology or life sciences

Outils

ERP systems

CRM systems

MS Excel

Description du poste

We have a great opportunity for a passionate, driven and deeply customer focused individual to continue building (or kickstarting) an exciting sales career in life sciences (ADME)!

If you have sales or customer service background with the ability to interpret sales metrics and demonstrate a can-do and goals-oriented mindset we would love to hear from you.

This role is based in Belgium and offers teleworking with the requirement of one day spent in the Brussels office (more during the onboarding and as and when required).

*We offer a competitive package that includes a variable compensation structure on top of your base salary, providing opportunities for significant earning potentials based on performance*

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science.

Summary

As a key member of our regional field sales organization, you will be responsible for partnering with team members to effectively respond to customers and prospective inquiries to grow our business and achieve our target. The primary focus of this role is the ADME Tox field and market.

This role reports to the European ADME Sales Director to implement strategies to achieve the regional target and works closely with the field sales team to develop well-qualified new prospects and to grow existing accounts, with primary focus on ADME, as well as facilitating cross-selling to increase account penetration. Strong teamwork and interpersonal skills are essential for success in this role.

This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Use sales enablement tools and reports for prospecting.
• Following the direction of the ADME Sales Director and the Commercial Leadership Team - respond and adapt to territory and market strategies including supporting specific territories for new customer acquisition and working closely with specific business development managers.
• Work closely with Business Development Managers on prospecting strategies and take on some accounts or opportunities as the primary point of contact (POC) in consultation with the ADME Sales Director.
• Utilize Salesforce CRM or similar tools track their customer interactions, manage leads, and forecast sales pipeline activity.
• Respond promptly and professionally to inquiries from a variety of channels, providing accurate product information, and pricing, as needed.
• The successful candidate will serve as a key liaison between prospective customers and BioIVT's scientific and commercial teams, helping customers understand and access BioIVT's industry-leading portfolio of ADME products and any other allocated BioIVT product lines and services.
• Identify cross-selling and upselling opportunities for additional products or services. Prepare and send quotes for standard products, liaise with internal departments and other sales team members for quotes for non-standard products.
• Collaborate with Commercial Leadership Team to create presentations to educate customers on the features, benefits, and applications of BioIVT's products and services.
• Occasionally attend trade shows, conferences, and other industry events to network with potential customers and promote BioIVT's brand and offerings as needed, based on actively qualified new and growing accounts, addressing new client’s needs.

Travel:

This position may require up to 10% of travel over the course of a year.

Minimum Requirements/Qualifications

• BS degree in biology or life sciences related fields, or equivalent level of experience.
• Proven work experience as a sales support specialist or customer support associate.
• Hands-on experience with ERP and CRM systems and proficiency with MS suite incl. Excel.
• In-depth understanding and track record of best-in-class customer services.
• Excellent communication (verbal and in writing., and proficiency in English language).
• Analytical, motivational and multitasking skills.
• Teamwork and customer relationships development capabilities.
• Willingness to travel occasionally for customer meetings and industry events.
• A second European language is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to: stand; walk, sit, speak, hear/listen.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

Office:

While performing the duties of this job, the employee will have access to a professional office environment and the use of standard office equipment.

Telecommuting Requirements:

While telecommuting, the employee is required to have a designated, in-home workspace and reliable internet connection.

Core business hours are Monday to Friday, with some flexibility being required when attending seminars, trade shows etc. and to meet business demands.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Continued employment remains on an at-will basis, unless otherwise contractually bound.