Business Control and Operations Specialist - Brussels - Banking

Michael Page; Brussel; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Permanent position

Competitive salary package

Autonomy and responsibility

Professional development

Collaborative environment

Résumé du poste

Michael Page is recruiting a Business Control and Operations Specialist to join our client in Brussels. The role focuses on owning critical operational processes, ensuring compliance and driving process improvement in a regulated banking environment.

You will manage KPI and regulatory reporting, support new product implementations, and train operational teams while balancing customer experience with regulatory requirements. Fluency in Dutch or French and English is preferred.

Qualifications

• Bachelor's or Master's degree or equivalent through experience.
• 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment.
• Solid understanding of retail banking operations and customer lifecycle processes.
• Experience in AML/KYC, compliance, operational risk management, or process governance.
• Strong analytical mindset with excellent attention to detail.
• Experience with reporting, performance monitoring, and data analysis.
• Knowledge of CRM systems, workflow tools, and financial services operations.
• Strong stakeholder management and communication skills.
• Hands-on, proactive, and solution-oriented approach.
• Ability to manage complex cases while balancing regulatory requirements and customer experience.
• Fluency in Dutch or French with professional proficiency in Dutch or French and English.

Responsabilités

• Own and oversee critical operational processes and control frameworks.
• Act as the escalation point for complex operational cases and policy-related decisions.
• Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements.
• Manage sensitive customer and account-related operations.
• Prepare and analyse KPI, SLA and regulatory reporting.
• Drive process improvement initiatives and operational excellence.
• Participate in audits, investigations and risk mitigation activities.
• Support the implementation of new products, systems and operational changes.
• Develop procedures and provide training to operational teams.

Connaissances

AML/KYC

GDPR

Retail banking ops

Process improvement

KPI reporting

Data analysis

Stakeholder mgmt

Bilingual Dutch/Fr + Eng

Regulatory compliance

Formation

Bachelor's or Master's degree

Outils

CRM systems

Workflow tools

Description du poste

Business Control and Operations Specialist - Brussels - Banking

Our client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.
To support their continued growth, they are currently looking for a Business Support & Operations Specialis to join their team in Brussels.

Business Control and Operations Specialist - Brussels - Banking

• Own and oversee critical operational processes and control frameworks
• Act as the escalation point for complex operational cases and policy-related decisions
• Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements
• Manage sensitive customer and account-related operations
• Prepare and analyse KPI, SLA and regulatory reporting
• Drive process improvement initiatives and operational excellence
• Participate in audits, investigations and risk mitigation activities
• Support the implementation of new products, systems and operational changes
• Develop procedures and provide training to operational teams

Profiel

• Bachelor's or Master's degree or equivalent through experience
• Minimum 3 to 5 years of experience within banking, financial services, insurance, or another highly regulated environment
• Solid understanding of retail banking operations and customer lifecycle processes
• Experience in AML/KYC, compliance, operational risk management, or process governance
• Strong analytical mindset with excellent attention to detail
• Experience with reporting, performance monitoring, and data analysis
• Knowledge of CRM systems, workflow tools, and financial services operations
• Strong stakeholder management and communication skills
• Hands-on, proactive, and solution-oriented approach
• Ability to manage complex cases while balancing regulatory requirements and customer experience
• Fluency in Dutch or French with professional proficiency in Dutch or French and English

Aanbod

• Permanent position within a growing and innovative financial institution
• Competitive salary package complemented by a broad range of fringe benefits
• High-impact role with significant autonomy and responsibility
• Opportunity to contribute directly to operational excellence and strategic initiatives
• Exposure to a wide range of stakeholders across the business
• Dynamic and collaborative working environment
• Professional development opportunities and long-term career prospects
• A culture that values ownership, continuous improvement, and customer focus

BUSINESS SUPPORT / OPERATIONAL CONTROL / BANKING OPERATIONS / RETAIL BANKING / AML / KYC / COMPLIANCE / OPERATIONAL RISK / PROCESS IMPROVEMENT / CUSTOMER OPERATIONS / GDPR / REPORTING / BUSINESS ANALYST / BRUSSELS / FINANCIAL SERVICES / OPERATIONS MANAGEMENT