Business Control and Operations Specialist - Brussels - Banking

Jobat; Brussel; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Jobat in Brussels is seeking a Business Support & Operations Specialist for our client, a leading Belgian financial services institution. You will ensure robust operation of core processes, support policy decisions and maintain regulatory compliance.

You will drive KPI and regulatory reporting, support audits, and contribute to system changes, training operational teams and implementing new products to sustain growth.

Qualifications

• Experience in financial services operations is preferred.
• Familiarity with AML/KYC and GDPR regulations is a plus.
• Ability to analyse KPI and regulatory reports.

Responsabilités

• Own and oversee critical operational processes and control frameworks
• Escalate complex operational cases and policy decisions
• Ensure compliance with AML/KYC, GDPR and regulatory requirements
• Manage sensitive customer and account-related operations
• Prepare and analyse KPI, SLA and regulatory reporting
• Drive process improvement and operational excellence
• Participate in audits, investigations and risk mitigation activities
• Support the implementation of new products, systems and operational changes
• Develop procedures and provide training to operational teams

Connaissances

Operational process management

Regulatory compliance

Process improvement

Description du poste

Jobomschrijving

Our client is an innovative financial services institution operating in the Belgian market. Through a strong customer-centric and digital approach, they provide a range of financial solutions while maintaining a strong focus on operational excellence, regulatory compliance, and continuous improvement.

To support their continued growth, they are currently looking for a Business Support & Operations Specialist to join their team in Brussels.

• Own and oversee critical operational processes and control frameworks
• Act as the escalation point for complex operational cases and policy-related decisions
• Ensure compliance with internal procedures, AML/KYC, GDPR and regulatory requirements
• Manage sensitive customer and account-related operations
• Prepare and analyse KPI, SLA and regulatory reporting
• Drive process improvement initiatives and operational excellence
• Participate in audits, investigations and risk mitigation activities
• Support the implementation of new products, systems and operational changes
• Develop procedures and provide training to operational teams