Business Analyst

CLdN; Antwerpen; Hybride; EUR 60 000 - 86 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Home‑office allowance

Company car option

5 extra days off

Flexible working hours

Résumé du poste

CLdN is seeking a skilled Business Analyst to bridge the gap between business needs and IT solutions in a hybrid work setting in Belgium. You will translate business requirements into actionable user stories and guide cross-functional teams through Agile delivery.

You will partner with stakeholders, analysts, testers and developers, driving workshops, refining requirements, and ensuring outcomes deliver value while aligning with operational realities.

Qualifications

• Bachelor level degree or equivalent experience.
• At least 5 years in a Business Analyst or related role connecting business and IT.
• Strong analytical and stakeholder management skills.
• Ability to translate requirements into clear user stories and acceptance criteria.

Responsabilités

• Build understanding of operational processes and priorities within your business domain.
• Serve as liaison between business stakeholders and IT teams.
• Gather, analyse and translate requirements into clear user stories and process flows.
• Facilitate workshops and refinement sessions to clarify needs and priorities.
• Support prioritization and ensure focus on high-value solutions.
• Collaborate with developers and testers throughout the delivery process.
• Participate in Agile ceremonies such as planning, refinement, reviews, and retrospectives.
• Travel to CLdN locations in Belgium when required.
• Contribute to continuous improvement of processes and systems.

Connaissances

Business analysis

Stakeholder management

Agile/Scrum

User stories

Process modelling

UML

Figma

FigJam

Event storming

Travel willingness

Formation

Bachelor degree or equivalent experience

Outils

UML

Figma

FigJam

Description du poste

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European competitors. CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.

Within this role, you will work at the intersection of business and IT. You will develop a strong understanding of the business domain you support, translate business needs into clear requirements and help determine which solutions create the most value for the organisation.

You will work closely with business stakeholders, developers, testers and other IT colleagues throughout the full delivery process.

Your role

• Build a strong understanding of the operational processes, challenges and priorities within your business domain.
• Act as a key point of contact between business stakeholders and IT teams.
• Gather, analyse and challenge business requirements and translate them into clear and actionable requirements, user stories, process flows and acceptance criteria.
• Facilitate workshops, refinement sessions and discussions with stakeholders to clarify needs, identify priorities and define possible solutions.
• Look beyond the initial request and identify the underlying business need before determining the most appropriate solution.
• Support the prioritisation of requirements and initiatives and help the team maintain focus on the solutions that create the most business value.
• Coordinate different requests and initiatives within your domain and maintain an overview when several topics are running simultaneously.
• Work closely with developers and testers throughout the development process to clarify requirements, answer functional questions and validate solutions.
• Participate actively in Agile ceremonies such as planning, refinement, reviews and retrospectives.
• Support testing, implementation and adoption of new functionalities.
• Maintain regular contact with end users and operational teams to understand how processes and systems work in practice.
• Visit other CLdN locations when required to better understand operational processes and collaborate with local stakeholders. This may include regular visits to locations such as Zeebrugge.
• Contribute to continuous improvement by identifying opportunities to optimise processes, systems and ways of working.

Your profile

• You hold a higher degree, minimum Bachelor level, or have equivalent relevant experience.
• You have at least 5 years of experience as a Business Analyst, Functional Analyst, Product Owner or in a comparable role connecting business and IT.
• You are analytically strong and able to structure complex information into clear requirements and priorities.
• You have strong communication and stakeholder management skills and feel comfortable interacting with both operational and technical colleagues.
• You ask critical questions and are comfortable challenging requests, assumptions and proposed solutions.
• You take ownership and are able to move topics forward rather than waiting for all information to be provided.
• You are able to manage several topics simultaneously and can distinguish between urgent requests and longer-term priorities.
• You understand business processes and are able to translate them into workable digital solutions.
• You are comfortable working in a dynamic IT environment where priorities can evolve.
• You have experience working in an Agile/Scrum environment.
• Experience with techniques or tools such as user stories, process modelling, UML, Figma, FigJam or event storming is an advantage.
• You are willing to occasionally travel to other CLdN locations in Belgium.

Our offer

Compensation & Additional Benefits

• Competitive gross monthly salary in line with your qualifications and experience
• Sectoral bonus according to applicable sector regulations
• A work-from-home allowance for each day worked remotely
• Full-time contract of 38 hours per week
• 5 extra days off in addition to statutory vacation days
• Hybrid working: max. 3 days per week after 6 months of service
• Work hours with flexible start (7:30–9:30 AM) and finish (4:00–6:00 PM)

Insurance

• Group insurance
• Hospitalisation insurance with the option to add family members, with an additional contribution for each member included

Mobility

• Company car with fuel card, temporary company car at start
• After an initial period of 1 year: option to order an electric car within our company car policy