Business Analyst

keystone-solutions; Antwerpen; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Keystone Solutions is recruiting an ICT Business Analyst / Product Owner to deliver a consultancy mission for our client in a complex and socially impactful environment. You will bridge business and IT, translating operational needs into scalable, future‑proof solutions and take end-to-end ownership of the product vision, priorities, and roadmap to maximize value for end users.

You will work closely with internal client stakeholders (operational services, management, IT teams) and external

Qualifications

• 5+ years of experience as a business analyst in ICT environments.
• Extensive experience in BPM and end-to-end process optimization.
• Proven expertise with agile and scrum methodologies.
• Strong ability to design and interpret KPI dashboards and reporting.
• Dutch language proficiency at CEFR C2 level.

Responsibilities

• Analyze and document business needs and translate them into functional and technical solutions as a Keystone Solutions consultant.
• Act as Product Owner: manage backlog, prioritise items, shape roadmap to deliver incremental value.
• Optimize business processes and support digital transformation initiatives at the client.
• Facilitate workshops and stakeholder forums to gather requirements, align priorities, and validate solutions.
• Safeguard quality, monitor progress, and ensure measurable value of delivered solutions.
• Contribute to innovation within the client focus team, proposing improvements and piloting ideas.
• Collaborate with internal client stakeholders and external partners to ensure adoption and impact.

Skills

Senior Business Analyst

ICT / BPM

Agile / Scrum

Reporting & KPIs

Stakeholder management

Change management

API integration

UX/UI awareness

Project management

Dutch language C2

Job description

Mission Overview:

Keystone Solutions is recruiting an ICT Business Analyst / Product Owner to deliver a consultancy mission for our client within a complex and socially impactful environment. As a Keystone Solutions consultant, you will combine strong analytical skills with a clear product vision and take end-to-end ownership of digital solutions that strengthen the client's operations. You will act as the bridge between business and IT, translating operational needs into concrete, scalable, and future‑proof solutions while safeguarding product vision, priorities, and roadmap to maximize value for end users. You will work closely with internal client stakeholders (operational services, management, IT teams) and external partners, playing a key role in realizing innovative solutions within a dedicated focus team in the client's Intelligence & Innovation function.

Key Responsibilities:

• Analyze and document business needs and translate them into functional and technical solutions (as a Keystone Solutions consultant working with the client's stakeholders).
• Act as Product Owner in agile projects: manage the backlog, prioritize items, and shape the roadmap to deliver incremental value.
• Optimize business processes and support digital transformation initiatives at the client.
• Facilitate workshops and stakeholder forums to gather requirements, align priorities, and validate solutions.
• Safeguard quality, monitor progress, and ensure measurable added value of delivered solutions.
• Actively contribute to innovation within the client's focus team, proposing improvements and piloting new ideas.
• Collaborate with internal client stakeholders (operations, management, IT teams) and external partners to ensure adoption and impact.

Required Experience and Skills:

• Proven experience as a business analyst (Must have; 5+ years; Senior).
• Proven experience in general business operations applied to ICT (Must have; 5+ years; Senior).
• Proven experience with development and optimization of business processes (BPM) (Must have).
• Proven knowledge and experience with agile and scrum methodologies (Must have).
• Proven knowledge and experience with reporting (e.g., KPIs, dashboards) (Must have).
• Willingness to sign a client IT Code of Conduct (Must have).
• Willingness to sign a client Non-Disclosure Agreement (NDA) (Must have).
• Language requirement: Dutch at CEFR C2 level (Must have).
• Proven experience with stakeholder management (Should have).
• Proven knowledge and experience with change management and adoption trajectories (Should have).
• Proven knowledge and experience with integration topics and API architecture (Should have).
• Proven knowledge and experience with UX/UI principles and user research (Should have).
• Proven knowledge and experience across project management facets, including cost, timing, coordination, planning, and estimations (Should have).
• Proven knowledge and experience with security and privacy (GDPR) in ICT environments (Nice to have).

Consultancy Model at Keystone Solutions:

• You will be employed by Keystone Solutions and deliver this mission as a consultant, working on-site and/or in hybrid mode at the client's location.
• You will collaborate closely with client stakeholders while leveraging Keystone Solutions' internal expertise, methods, and communities of practice.
• You will uphold consulting best practices: clear scoping, value-driven delivery, transparent communication, and continuous improvement.
• You will adhere to client security, privacy, and compliance requirements, including signing the client's NDA and IT Code of Conduct.

Why Join Keystone Solutions:

• Dynamic projects: Work on high-impact, real-world challenges across diverse client environments, starting with this mission in a complex and socially relevant context.
• Turbo-charged learning and development: Access to mentorship, certifications, knowledge-sharing sessions, and hands‑on learning across product, analytics, architecture, and delivery.
• Ambition skyrocketing within a consultancy framework: Build a progressive career through varied engagements, increasing scope from feature teams to product lines and portfolios.
• Community and support: Join a team of consultants who share playbooks, accelerators, and reusable assets to deliver faster and smarter for clients.

Our Values in Action:

• Excellence and impact: We deliver measurable outcomes that matter to end users and the organization.
• Integrity and trust: We act transparently and honor commitments—to clients, users, and colleagues.
• User empathy and inclusion: We design with and for users, ensuring adoption and long‑term value.
• Collaboration and continuous improvement: We learn fast, iterate responsibly, and elevate each engagement.
• Being a K-Stone means bringing these values to every client mission, every sprint, and every decision.

Role-Specific Opportunities:

• Apply your business analysis and Product Owner expertise to shape digital solutions that directly support operational teams in a high-stakes, public-interest setting.
• Use your BPM, reporting, and agile delivery skills to drive transformation from discovery to adoption.
• Broaden your portfolio with integration/API architecture, UX/UI and user research, and GDPR‑by‑design practices.
• Elevate stakeholder management and change enablement skills through complex, multi‑stakeholder environments.

How You Will Work with the Client:

• On‑site presence for key workshops, ceremonies, and stakeholder sessions; hybrid collaboration for analysis, documentation, and backlog management.
• Hands‑on responsibility for backlog health, prioritization, and roadmap outcomes, aligned with the client's strategic objectives.
• Close coordination with client product sponsors, operational leaders, and IT delivery teams to ensure quality, progress, and value realization.