Brussels On-Site Service Desk Engineer (Rotating Shifts)

Amaris Consulting; Brussel; Sur place; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

International community

Internal Academy training

Team events

ESG commitments

Résumé du poste

Amaris Consulting in Brussels is seeking a Service Desk Engineer to join an on-site IT team supporting the Belgian public sector. You will handle first-line IT incidents, provide remote and on-site assistance, and ensure service levels are met.

The role requires a Bachelor in IT, ITIL certification, 2–5 years of experience, fluent Dutch and French, and comfort with rotating night shifts in a 24/7 on-site operation. English considered a plus.

Qualifications

• Bachelor’s degree in Information Technology or a related field.
• ITIL V3 or ITIL V4 certification.
• Fluency in Dutch and French; English is a plus.
• Experience in IT support, Service Desk, Helpdesk, or end-user support.
• Experience with rotating shift environments.
• Experience with ITSM tools, ticket management, and remote support solutions.
• Experience troubleshooting Windows environments, Active Directory, desktops, laptops, mobile devices, networks, and enterprise applications.

Responsabilités

• Act as the first point of contact for ICT-related incidents, requests, and emergencies.
• Provide Level 1 technical support via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, network, access, and enterprise application issues.
• Manage and prioritise support tickets in accordance with SLAs and ITIL processes.
• Accurately document incidents, troubleshooting activities, resolutions, and procedures.
• Escalate complex issues to the appropriate technical teams and follow them through to resolution.
• Act as a communication bridge between end-users and internal IT teams.
• Identify recurring incidents, support root-cause analysis, and contribute to continuous service improvement.

Connaissances

ITIL V3/V4

Dutch fluency

French fluency

English (plus)

Shift work experience

ITSM tools

Windows/AD support

Customer service

Networking basics

Formation

Bachelor's degree in IT

Outils

Active Directory

Windows OS

Description du poste

Amaris Consulting in Brussels is seeking a Service Desk Engineer to join an on-site IT team supporting the Belgian public sector. You will handle first-line IT incidents, provide remote and on-site assistance, and ensure service levels are met.

The role requires a Bachelor in IT, ITIL certification, 2–5 years of experience, fluent Dutch and French, and comfort with rotating night shifts in a 24/7 on-site operation. English considered a plus.