Service Desk Engineer

TCrew; Brussel Hoofdstad; Sur place; EUR 34 000 - 48 000; Plein temps

Résumé du poste

TCrew is seeking a Service Desk Engineer to support a mission-critical IT environment in Belgium. You will provide first-line support, manage incidents and requests, and troubleshoot Windows, Active Directory, hardware, software and basic network issues.

You must have 2+ years of Service Desk/IT Support experience, be fluent in French and Dutch, and be willing to work 24/7 shifts. ITIL knowledge is a plus and night-shift experience is strongly preferred.

Qualifications

• 2+ years of Service Desk / IT Support experience.
• Fluent French and Dutch.
• Willingness to work in 24/7 shifts.
• Experience with Windows, Active Directory and basic networking.
• Knowledge of ITIL is a plus.

Responsabilités

• Provide first-line support for a mission-critical IT environment.
• Manage incidents and service requests; document actions.
• Troubleshoot Windows, Active Directory, hardware, software and basic networking issues.
• Escalate complex incidents when required.
• Previous night-shift or 24/7 support experience is strongly preferred.

Connaissances

Service desk

IT support

Windows

Active Directory

Networking basics

ITIL knowledge

Customer service

Outils

ITSM Ticketing

Description du poste

Schedule:

24/7 rotating shifts, including nights

We are looking for a Service Desk Engineer to support a mission-critical IT environment.

You will provide first-line support, manage incidents and requests, troubleshoot Windows, Active Directory, hardware, software and basic network issues, and escalated complex incidents when required.

Requirements:

• 2+ years of Service Desk / IT Support experience
• Fluent French and Dutch
• Experience or willingness to work in 24/7 shifts
• Windows, Active Directory, ITSM/ticketing and basic networking
• ITIL knowledge is a plus
• Strong communication, empathy and customer orientation
• Resilient, proactive, reliable and comfortable working under pressure

Previous night-shift or 24/7 support experience is strongly preferred.