Boutique Store Manager – Luxury Retail, CRM & Growth

PINKO; Knokke; On-site; EUR 42,000 - 56,000; Full time

Job summary

PINKO in Knokke, Belgium is seeking an experienced Store Manager to drive performance in our premium fashion boutique. You will lead daily operations, optimize customer experience, and coach the team to meet sales and KPI targets.

You will activate CRM strategies to build loyalty, manage stock and visual merchandising, and report to the Area Manager. Fluency in local customer behavior and strong communication are essential.

Qualifications

• Proven store management experience in fashion retail.
• Deep knowledge of local customer behaviors.
• Strong CRM strategy experience.
• Excellent communication and leadership skills.

Responsibilities

• Provide excellent service and ensure the best shopping experience for customers.
• Activate CRM strategies to build loyalty and boost store performance.
• Manage the shop's digital channels to raise brand awareness and sales.
• Monitor stockroom standards and ensure correct product assortment.
• Lead the team to meet business objectives and deliver training when needed.
• Handle customer and colleague complaints with diplomacy and professionalism.
• Monitor KPIs and sales performance and compile reports for the Area Manager.
• Deliver training sessions on product knowledge, CRM, and visual merchandising.

Skills

Store management

CRM experience

Customer service

Team leadership

Visual merchandising

Brand presentation

Social media for retail

Job description

PINKO in Knokke, Belgium is seeking an experienced Store Manager to drive performance in our premium fashion boutique. You will lead daily operations, optimize customer experience, and coach the team to meet sales and KPI targets.

You will activate CRM strategies to build loyalty, manage stock and visual merchandising, and report to the Area Manager. Fluency in local customer behavior and strong communication are essential.