Store Manager

PINKO; Knokke; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

PINKO in Knokke, Belgium is seeking an experienced Store Manager to drive performance in our premium fashion boutique. You will lead daily operations, optimize customer experience, and coach the team to meet sales and KPI targets.

You will activate CRM strategies to build loyalty, manage stock and visual merchandising, and report to the Area Manager. Fluency in local customer behavior and strong communication are essential.

Formación

• Proven store management experience in fashion retail.
• Deep knowledge of local customer behaviors.
• Strong CRM strategy experience.
• Excellent communication and leadership skills.

Responsabilidades

• Provide excellent service and ensure the best shopping experience for customers.
• Activate CRM strategies to build loyalty and boost store performance.
• Manage the shop's digital channels to raise brand awareness and sales.
• Monitor stockroom standards and ensure correct product assortment.
• Lead the team to meet business objectives and deliver training when needed.
• Handle customer and colleague complaints with diplomacy and professionalism.
• Monitor KPIs and sales performance and compile reports for the Area Manager.
• Deliver training sessions on product knowledge, CRM, and visual merchandising.

Conocimientos

Store management

CRM experience

Customer service

Team leadership

Visual merchandising

Brand presentation

Social media for retail

Descripción del empleo

We are currently recruiting a Store Manager for our boutique in Knokke.

We are looking for a results driven retail store manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.

Position overview

As a Store Manager you will:

• Provide an excellent service to our customers and grant them the best shopping experience
• Activate all CRM strategies to build a loyal client base in order to enhance the store economic performances
• Manage the shop digital channels in order to increase brand awareness and boost sales
• Monitor stockroom standards and grant right product assortment on the floor
• Lead the team to meet business objectives
• Diplomatically handle complaints and critical situations with customers and colleagues
• Monitor KPIs and team sales performances and prepare complete reports for the Area Manager
• Deliver training / coaching sessions on product knowledge, CRM, customer service, brand presentation and visual merchandising, taking care of business guidelines

Experience, Skills & Knowledge

• Grounded experience as store manager in retail environment, for fashion premium luxury brands
• Deep knowledge of local customers’ behaviors and needs
• Deep knowledge of CRM tools and strategies, needed to enhance the store customers’ loyalty base
• Great knowledge of social media and their strategies to manage online sales and employer branding
• Ability in presenting the brand to new customers and in establishing a deep loyal relationship with them
• Ability to work autonomously and in a dynamic environment
• Ability to prioritize workload, meet deadlines and specified standards
• Excellent communication skills across all levels
• Customer-oriented, organized and with a positive/constructive attitude