Benelux Regional Ops Lead - Customer Experience & Logistics

Upway; Antwerpen; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Upway is seeking a Regional Operations Manager for the Benelux region to combine customer empathy with operational discipline in a fast-growing environment. You will oversee all customer-facing operations from pre-sales to warranty management, including logistics quality and new demand models like leasing and subscriptions.

You will work closely with the General Manager, UpCenter Operations teams in Amsterdam and Antwerp, and product teams to identify, implement, and monitor operational

Qualifikationen

• Strong academic background in engineering, finance, or business.
• 3+ years of experience in Operations, B2C Customer Success/Support.
• Strong communication and leadership skills with a customer-centric approach.
• Excellent problem-solving, root-cause analysis, and data interpretation abilities.
• Experience leading customer-facing teams across multiple markets or brands.

Aufgaben

• Own key parts of the Benelux Operations value chain.
• Design and implement processes to optimize customer experience and financial efficiency.
• Maintain high quality standards and analyze customer feedback to improve.
• Serve as primary contact for leasing and payment provider partners on operations matters.
• Collaborate with Amsterdam and Antwerp UpCenter teams and product teams to drive improvements.
• Act as product/UX contact for new customer features rollout and follow-up.
• Translate customer feedback into actionable insights for product, commercial, and operations teams.
• Lead escalations and recovery efforts, coordinating internal teams and turning issues into trust-building moments.

Kenntnisse

Dutch language (Fluent)

English language (Fluent)

French (Nice to have)

Ausbildung

Engineering/Finance/Business degree

Jobbeschreibung

Upway is seeking a Regional Operations Manager for the Benelux region to combine customer empathy with operational discipline in a fast-growing environment. You will oversee all customer-facing operations from pre-sales to warranty management, including logistics quality and new demand models like leasing and subscriptions.

You will work closely with the General Manager, UpCenter Operations teams in Amsterdam and Antwerp, and product teams to identify, implement, and monitor operational