BeNeLux Customer Service Team Lead: Lead & Optimize

Jdeprofessional; Brussel Hoofdstad; Hybrid; EUR 65,000 - 92,000; Full time

Job summary

JDE Peet's is seeking a Team Lead Customer Service BeNeLux to lead the BeNeLux customer service team and telesales, ensuring optimal order management and KPI-driven performance. The role focuses on developing talent and aligning CS, SC, and Commercial teams to deliver outstanding service across BeNeLux.

The candidate will collaborate with the Customer Service & Logistics Manager BeNeLux, travel to Utrecht or Brussels as needed, and drive continuous improvement initiatives while maintaining a

Qualifications

• Min 5 years in supply chain or customer service.

Responsibilities

• Lead, coach and develop the Customer Service BeNeLux team, including Telesales.
• Ensure orders are processed and KPIs met across BeNeLux.
• Drive continuous improvement via SCOS-like standards and root-cause analysis.
• Coordinate with KAMs, customers and cross-functional teams for service excellence.
• Manage interfaces between Customer Service, Supply Chain and Commercial teams.

Skills

5+ years experience

People management

Order to Cash

ERP (SAP/Salesforce)

EDI systems

Data analysis

Customer focus

Travel readiness

English, Dutch, or French

Tools

SAP

Salesforce

Job description

JDE Peet's is seeking a Team Lead Customer Service BeNeLux to lead the BeNeLux customer service team and telesales, ensuring optimal order management and KPI-driven performance. The role focuses on developing talent and aligning CS, SC, and Commercial teams to deliver outstanding service across BeNeLux.

The candidate will collaborate with the Customer Service & Logistics Manager BeNeLux, travel to Utrecht or Brussels as needed, and drive continuous improvement initiatives while maintaining a