BeNeLux Customer Service Team Lead – Ops & Growth

Jdeprofessional; Antwerpen; Sur place; EUR 85 000 - 110 000; Plein temps

Résumé du poste

JDE Peet’s is seeking a Team Lead Customer Service BeNeLux to lead and develop the operational CS team, including Telesales, across BeNeLux. You will manage orders, execute plans, and ensure KPI-driven excellence while reporting to the Customer Service & Logistics Manager BeNeLux.

You will coach the team, drive performance, allocate resources, and align CS with Supply Chain and Commercial teams. Expect travel to Utrecht or Brussels twice monthly and fluency in English and Dutch and/or French.

Qualifications

• Min 5 years of relevant experience in supply chain, customer service.
• People Management experience are the ambition to become a people manager.
• Knowledge of and experience in Order to Cash processes.
• High level ERP skills and experience with ERP systems (SAP and/or Salesforce).
• Understanding of EDI systems.
• Good data analysis and reporting skills.
• High level Customer Focus and excellent Customer Service skills.
• Willingness to travel to Utrecht or Brussels 2 times per month
• Fluent in English and Dutch and/or French.

Responsabilités

• Lead, coach and develop the Customer Service team by setting clear priorities, targets and performance expectations.
• Foster a strong feedback and performance culture, supporting continuous development and talent growth.
• Allocate resources effectively and step in operationally when needed to ensure service continuity.
• Support the creation and effective functioning of a unified CS Retail BNL organization.
• Provide input into customer collaboration strategies, trade terms, business cases and customer business plans.
• Drive innovation, adoption of new technologies and best practices within Customer Service.
• Support development of Supply Chain capabilities and contribute to global standards and future ways of working.
• Work with the Customer Service Manager BNL to build and deliver annual plans aligned with AOP and SC objectives.
• Provide input to Supply Chain reviews, management meetings and strategic planning cycles.

Connaissances

People management

Data analysis

Customer service

ERP systems

English

Dutch/French

Outils

SAP

Salesforce

EDI systems

Description du poste

JDE Peet’s is seeking a Team Lead Customer Service BeNeLux to lead and develop the operational CS team, including Telesales, across BeNeLux. You will manage orders, execute plans, and ensure KPI-driven excellence while reporting to the Customer Service & Logistics Manager BeNeLux.

You will coach the team, drive performance, allocate resources, and align CS with Supply Chain and Commercial teams. Expect travel to Utrecht or Brussels twice monthly and fluency in English and Dutch and/or French.