BeNeLux Customer Service Team Lead: Drive Excellence

JACOBS DOUWE EGBERTS; Brussel; On-site; EUR 70,000 - 95,000; Full time

Job summary

JDE Peet’s is seeking a Team Lead Customer Service BeNeLux to guide and grow the operational CS team, including Telesales. You will ensure orders are managed, plans executed and service levels met, reporting to the CS & Logistics Manager BeNeLux.

Ideally you have 5+ years in supply chain or CS, strong ERP experience (SAP/Salesforce), and fluent English and Dutch. Be part of a global coffee leader with a focus on performance and continuous improvement.

Qualifications

• 5+ years in supply chain or customer service.
• Aspire to people management.
• Strong knowledge of Order to Cash processes.
• ERP experience, SAP/Salesforce preferred.
• Willing to travel to Utrecht or Brussels 2x per month.
• Fluent in English and Dutch and/or French.

Responsibilities

• Lead, coach and develop the Customer Service team; set priorities, targets and expectations.
• Foster feedback culture and talent development.
• Allocate resources and ensure service continuity.
• Coordinate with CS Retail BNL and other functions.
• Monitor KPIs and lead improvement initiatives.
• Engage with key accounts and support strategic plans.

Skills

Team leadership

Customer service

Order to Cash

Data analysis

Travel readiness

Bilingual English/Dutch

Education

BeNeLux experience preferred

Tools

SAP

Salesforce

Job description

JDE Peet’s is seeking a Team Lead Customer Service BeNeLux to guide and grow the operational CS team, including Telesales. You will ensure orders are managed, plans executed and service levels met, reporting to the CS & Logistics Manager BeNeLux.

Ideally you have 5+ years in supply chain or CS, strong ERP experience (SAP/Salesforce), and fluent English and Dutch. Be part of a global coffee leader with a focus on performance and continuous improvement.