BeNeLux CS Team Lead: Drive Service Excellence

JACOBS DOUWE EGBERTS

Brussel Hoofdstad

Hybrid

EUR 70,000 - 95,000

Full time

6 days ago

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Job summary

JDE Peet’s is seeking a Team Lead Customer Service BeNeLux to guide and develop the regional customer service team, including telesales. You will ensure orders are managed, plans executed, and service levels met, reporting to the Customer Service & Logistics Manager BeNeLux.

The role requires 5+ years in supply chain or customer service, people leadership, ERP experience (SAP/Salesforce), and fluency in English with Dutch and/or French. Travel to Utrecht or Brussels twice a month is expected.

Qualifications

Minimum 5 years of relevant experience in supply chain and customer service.
Experience leading a team of customer service professionals is preferred.

Responsibilities

Lead, coach and develop the Customer Service team with clear priorities and targets.
Ensure seamless order processing and KPI-focused performance.
Collaborate with KAMs and customers to align service levels.
Lead operational excellence and continuous improvement initiatives.
Coordinate with Supply Chain and Commercial teams for interfaces.
Present to stakeholders and drive annual plans with BeNeLux leadership.