Benelux Customer Service & Logistics Leader

Loyalty Rules

Belgique

Hybride

EUR 90 000 - 120 000

Plein temps

Il y a 2 jours

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Résumé du poste

Kellanova is seeking a Benelux Customer Service and Logistics Manager based in Belgium. This hybrid, 12-month fixed-term role leads the Customer Service and Integration functions across Belgium and the Netherlands, reporting to the Supply Chain Director France & Benelux.

You will own OTIF performance, grow the team, and drive continuous improvements from order to delivery. The role also leads customer integration initiatives (EDI, OCR) and collaborates with planning, warehousing, transport and

Qualifications

Managerial experience in Customer Service, Customer Integration or Supply Chain Operations within FMCG or another fast-paced, process-driven environment.
Strong track record of owning OTIF, leading service recovery and working across order management, planning, warehousing, transport and customer collaboration.
Proven success driving continuous improvement, process optimization, digital transformation and customer integration initiatives such as EDI, OCR or related technologies.
Bachelor's degree in supply chain, Business, Operations or a related field, or equivalent relevant experience. Fluency in English required; professional Dutch and/or French strongly preferred.

Responsabilités

Lead Service Performance: Own and continuously improve Benelux OTIF (CFR/OTA) performance through strong operational leadership and a disciplined daily, weekly and monthly management rhythm.
Set Direction and Grow the Team: Translate the Benelux Supply Chain strategy into clear priorities, goals and standards for a geographically dispersed team.
Deliver Efficient, Sustainable Execution: Drive operational improvements that enhance truck utilization, full-load and full-pallet performance, cube utilization, kilograms per shipment and overall cost-to-serve.
Accelerate Integration and Improvement: Lead customer integration initiatives including EDI, OCR and other digital order-to-delivery technologies.
Drive Cross-Functional Collaboration: Build strong relationships across planning, warehousing, transportation, customer collaboration and commercial teams to align priorities, remove barriers and deliver shared business outcomes.