BA Telecom

ENTICO ICT; Berchem; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

ENTICO ICT is seeking a business analyst to identify and analyze needs, translate them into requirements and assess impact on processes and tools. You will work with business and technical stakeholders to shape options, document requirements and support strategic decisions.

You will help define acceptance criteria and coordinate testing to verify outcomes, serving as a trusted link across stakeholder groups and ensuring consistent documentation throughout the project lifecycle.

Qualifications

• Experience in business analysis, process improvement or a comparable role with a strong analytical mindset.
• Understanding of how business processes, technology and organizational change interact.
• Ability to connect different perspectives into a coherent view and to translate complexity into practical deliverables.
• Experience in cross-functional environments and collaboration between business, technical and operational teams.

Responsabilités

• You identify and analyze business needs, challenges and opportunities, translating them into clear requirements and assessing their impact on processes, teams, customer experience, systems and tools.
• You work closely with business and technical stakeholders to shape solution options, document requirements and support decision-making at both strategic and operational level.
• You define acceptance criteria and help validate whether delivered solutions meet the agreed business objectives, including coordination of testing activities where relevant.
• You act as a trusted link between different stakeholder groups, ensuring alignment, knowledge sharing and consistent documentation throughout the project lifecycle.

Connaissances

Business analysis

Process improvement

Digital transformation

Cross-functional collaboration

Stakeholder communication

Requirements gathering

Documentation

Facilitation

Description du poste

Key responsibilities:

• You identify and analyze business needs, challenges and opportunities, translating them into clear requirements and assessing their impact on processes, teams, customer experience, systems and tools.
• You work closely with business and technical stakeholders to shape solution options, document requirements and support decision-making at both strategic and operational level.
• You define acceptance criteria and help validate whether delivered solutions meet the agreed business objectives, including coordination of testing activities where relevant.
• You act as a trusted link between different stakeholder groups, ensuring alignment, knowledge sharing and consistent documentation throughout the project lifecycle.

Profile:

• You bring relevant experience in business analysis, process improvement, digital transformation or a comparable role, supported by a strong analytical mindset.
• You understand how business processes, technology and organizational change interact, and you are able to connect different perspectives into one coherent view.
• You have experience working in cross-functional environments and are comfortable facilitating collaboration between business, technical and operational teams.
• You communicate clearly with both technical and non-technical audiences and can translate complexity into practical, understandable language.
• You are skilled at gathering, structuring and prioritizing requirements and translating them into actionable deliverables.
• You combine attention to detail with the ability to keep the broader objectives and dependencies in view.
• You build constructive relationships with stakeholders and know how to create alignment across different interests and priorities.
• You are curious, adaptable and eager to understand new business contexts, sectors and ways of working.
• You communicate fluently in English and are comfortable working in multilingual or international environments.