AV Systems Support Engineer (Videoconferencing Back-End, Monitoring) for NATO with security clearance

WLG; Henegouwen; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Job summary

WLG in Mons, Belgium, seeks an hands-on AV specialist to deliver new installations, keep back-end healthy and patched, and steadily raise service quality across a large videoconferencing estate. You will patch and upgrade back-end systems and room devices to approved vendor releases with minimal downtime, document for accreditation, and monitor performance to catch issues early.

The role demands strong experience with HP/Poly, Pexip, Cisco codecs, cameras, projectors, control systems, AD/PKI

Qualifications

• 3+ years with AV systems and videoconferencing hardware.
• Experience with room layout planning and accreditation documentation.
• Strong troubleshooting and proactive monitoring skills.

Responsibilities

• Deliver new AV and videoconferencing installations for customer projects from room layouts to accreditation documentation.
• Patch and upgrade back-end systems and room devices to vendor releases with minimal downtime.
• Administering and maintaining the back-end and front-end as the subject matter expert.
• Improve monitoring and maintenance to detect issues before users notice them.
• Propose service improvements to reduce support calls.

Job description

When senior leaders join a call, the screen has to work. Every time.

A multinational defence organisation in Mons runs a large estate of videoconferencing infrastructure and meeting room systems, and needs a hands-on AV specialist to deliver new installations, keep the back-end healthy and patched, and steadily raise the quality of the service.

What You Would Be Doing

• Delivering new AV and videoconferencing installations for customer projects, from room layouts and implementation plans to the documentation needed for accreditation
• Patching and upgrading back-end systems and room devices to approved vendor releases with little or no downtime
• Administering and maintaining the back-end and front-end as the subject matter expert
• Improving monitoring and maintenance so problems are caught before users notice them
• Proposing service improvements that cut the need for support calls

What you would bring

• At least 3 years with HP/Poly and Pexip videoconferencing, including Poly Clariti Core/Edge, Clariti Manager and Pexip back-end infrastructure
• At least 3 years managing AV room systems: Poly and Cisco codecs, Poly and Panasonic cameras, Epson projectors, NEC monitors, Crestron and Extron control and video matrices, Televic microphones and video walls
• Around 2 years integrating communication systems with Active Directory and PKI, especially on Cisco products
• Experience with monitoring platforms such as nGeniusOne, CA Performance Management or CA Spectrum, and with Splunk log analysis
• Solid basic network troubleshooting, including boundary protection devices

Why this one is worth a look

It is a specialist seat where your AV depth matters every day, on a big, varied estate.