Associate Regional Business Manager

MetiSelect; Zaventem; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Insurance benefits

Meal vouchers & eco vouchers

Mobile phone

Monthly remote working allowance

Professional development opportunities

Occasional international travel

Zaventem region workplace

Job summary

MetiSelect in Belgium seeks an experienced Associate Regional Business Manager to coordinate daily operations and lead a Customer Care team while driving commercial and operational performance. You will work with regional management to streamline processes, enhance customer relationships and deliver continuous improvement.

The role requires travel flexibility and a customer-focused, data-driven mindset. You will collaborate across Sales, Finance and Operations, manage contracts, and develop

Qualifications

• At least 5 years of experience in business operations, commercial operations, customer service management or similar.
• Proven people management experience with ability to coach and develop a team.
• Experience with project coordination, process improvement and stakeholder management.
• Understanding of commercial processes, contract management and operational workflows.
• Strong analytical skills with comfort using KPIs, reports and business data.
• Experience with Salesforce and an ERP system is required.
• Proficient in Microsoft Office, particularly Excel.
• Proactive, structured, results-driven and able to manage multiple priorities.
• Excellent communication and interpersonal skills with ability to build strong relationships.
• Customer-oriented mindset with commercial awareness and critical thinking.
• Fluency in English and good knowledge of Dutch or French; German or Italian is a plus.
• Strong business understanding and analytical capabilities; a relevant degree or equivalent experience is advantageous.
• Willing to travel internationally on an occasional basis.

Responsibilities

• Lead, coach and support a team of 4 to 5 Customer Care professionals.
• Support regional management with operational planning, reporting and business follow-up.
• Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up.
• Act as a key contact for internal stakeholders, customers and business partners.
• Monitor KPIs, service levels and operational performance.
• Prepare reports, dashboards and business analyses to support decision-making.
• Ensure accurate customer and commercial data management through CRM and ERP systems.
• Identify opportunities to improve processes, workflows and customer satisfaction.
• Collaborate with Sales, Finance and Operations teams.
• Handle complex customer-related issues and support the team in finding effective solutions.
• Contribute to cross-functional projects and continuous improvement initiatives.

Skills

People management

Team leadership

Project coordination

Process improvement

Stakeholder management

KPI reporting

Analytical skills

Communication skills

Customer-oriented mindset

Commercial awareness

Education

Relevant degree or equivalent experience

Tools

Salesforce

ERP system

Excel

Job description

For our client, an established international B2B organization, we are looking for an experienced Associate Regional Business Manager. This position combines business operations, commercial coordination and people management. You will work closely with regional management, lead a Customer Care team and contribute to improving operational processes and business performance. Onze klant. Our client is an established international organization with a strong presence in the B2B market. The company operates in a professional and dynamic environment where collaboration, customer satisfaction and operational efficiency are key priorities. With a focus on continuous improvement and long-term business relationships, the organization offers employees the opportunity to take ownership, contribute to business development and grow professionally.

Profiel.

• You have at least 5 years of relevant experience in business operations, commercial operations, customer service management or a similar position.
• You have proven people management experience and know how to motivate, coach and develop a team.
• You have experience with project coordination, process improvement and stakeholder management.
• You understand commercial processes, contract management and operational workflows.
• You have strong analytical skills and are comfortable working with KPIs, reports and business data.
• Experience with Salesforce and an ERP system is required.
• You are proficient in Microsoft Office, particularly Excel.
• You are proactive, structured, results-driven and capable of managing multiple priorities.
• You have excellent communication and interpersonal skills and build strong professional relationships.
• You combine a customer-oriented mindset with commercial awareness and critical thinking.
• You are fluent in English and have a good knowledge of Dutch or French. German or Italian is an advantage.
• You demonstrate strong business understanding and analytical capabilities. A relevant degree or equivalent professional experience is an advantage.
• You are willing to travel internationally on an occasional basis.

Functie. As an Associate Regional Business Manager, you will play an important role in coordinating daily business operations and supporting regional management. You will combine the leadership of a small Customer Care team with commercial and operational responsibilities, ensuring efficient processes, strong customer relationships and continuous improvement.

Your responsibilities.

• Lead, coach and support a team of 4 to 5 Customer Care professionals.
• Support regional management with operational planning, reporting and business follow-up.
• Coordinate commercial agreements and contracts, including preparation, approvals, renewals and follow-up.
• Act as a key contact for internal stakeholders, customers and business partners.
• Monitor KPIs, service levels and operational performance.
• Prepare reports, dashboards and business analyses to support decision-making.
• Ensure accurate customer and commercial data management through CRM and ERP systems.
• Identify opportunities to improve processes, workflows and customer satisfaction.
• Collaborate with different departments, including Sales, Finance and Operations.
• Handle complex customer-related issues and support the team in finding effective solutions.
• Contribute to cross-functional projects and continuous improvement initiatives.

Aanbod.

• A challenging position within an international working environment.
• A varied role combining people management, business operations and commercial coordination.
• The opportunity to work closely with management and international stakeholders.
• An attractive benefits package including:
  • Insurance benefits.
  • Meal vouchers and eco vouchers.
  • Mobile phone.
  • Monthly remote working allowance.
  • Opportunities for professional development.
  • Occasional international travel.
  • A workplace located in the Zaventem region.

#hiring1