Application Support Engineer Service (SRQ107987)

TiTANS Consulting; Brussel Hoofdstad; Hybride; EUR 55 000 - 85 000; Plein temps

Résumé du poste

TiTANS Consulting is seeking an experienced Application Support Engineer to join the Data & App Support team in Belgium. You will deploy in-house applications on Windows IIS and Linux, validate DRP/BCP, and support core services like SQL, MongoDB, RabbitMQ, and Redis Cache.

The role requires fluency in English and French or Dutch, with on-site presence two days per week and a duty rotation (24/7, 1 in 6 weeks). Remote work policy applies.

Qualifications

• Fluent in English; and French or Dutch (German a plus).
• Experience in deploying applications on Windows IIS and Linux servers.
• Knowledge of security concepts: firewalls, authentication, authorization.
• Familiarity with SQL, NoSQL databases, and message brokers.
• Exposure to DevOps and CI/CD pipelines.

Responsabilités

• Assist day-to-day deployment of in-house applications (Windows IIS & SQL).
• Assist with architecture design and deployment in acceptance and production environments.
• Contribute to DRP and BCP validation and execution.
• Interface with IT clients and provide second-line troubleshooting.
• Configure F5 VIPs for web applications.

Connaissances

Linux support

Windows Server

IIS management

PowerShell

MS-SQL / MongoDB

RabbitMQ

Redis Cache

DevOps / CI/CD

Networking & firewalls

Load balancing

English & French/Dutch

Outils

F5 Load Balancer

Linux RedHat

Description du poste

Excited to work on a project for a key player in the energy landscape? The Belgian, German and European energy landscape is in full swing. Did you know that the organization plays a crucial role in this? As part of the organization, a European transmission system operator, the Belgian and German entities ensure the reliability and sustainability of the electricity supply in both countries. Side-by-side with other Contingent Workers and internal staff, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

The IT-TI Data & App Support department is looking for an application support engineer. This candidate will be part of the Data and Application Support team, which is responsible for deploying all in-house developed applications running in Acceptance & Production, and which manages some core shared applications and middleware to support those applications (like Microsoft SQL Server, MongoDB, RabbitMQ, …). Some of these deployment environment have stringent security constraints, and the candidate should exhibit a working knowledge of authentication, authorization, firewalls and deep security. More and more applications are being deployed on Linux servers, and as such the team needs to expand his knowledge to both Windows and Linux deployment. In addition to that, team members are also responsible for the validation and execution of Disaster Recovery Plans (DRP) and are involved in Business Continuity plans.

Key responsibilities

• Assist on day-to-day operational tasks like deploy and update all in-house developed applications in acceptance & production environments (mostly Windows IIS & SQL based).
• Assist on application server architecture for deployment of new applications: analyse requirements, assist on the design, and setup/deploy the application in acceptance and production environments.
• Contribute to and validate the technical and infrastructure parts of DRP and BCP documents, as well as being involved in their execution.
• Interface with (mainly IT) clients.
• Second-line troubleshooting of issues.
• Configuration of F5 load balancing VIPs for web applications.
• Supporting implementations on core applications: RabbitMQ, Redis Cache and other shared technologies – knowledge of these products is a nice to have.
• Ensure optimal 2nd/3rd level (interface to Microsoft and other 3rd parties) support.
• Keep operating and installation documentation for the above areas up to date.
• Be part of the duty role (24/7, 1 in 6 weeks) in this team.

Requirements:

You are able to speak, read and write fluently English and French or Dutch. English mandatory for documents and international meetings, German is a plus.

Technical Skills:

• Proven recent experience in supporting Applications on Linux RedHat (deploy an application, verify logs, monitor health and performance of a system, create scripts).
• Proven recent expert experience with Windows Server (2012-2022).
• Proven knowledge of IIS management and web site deployments.
• Knowledge of PowerShell.
• Knowledge of MS-SQL, MongoDB, RabbitMQ, NEO4J or Redis Cache is a plus (on the job coaching/training as operator will be provided in missing knowledge).
• Understanding of firewalls and network load balancing concepts (product knowledge will be provided).
• Knowledge of DevOps and CI/CD pipelines.

Non-technical Skills:

• Team player, but able to work independently.
• Analytical skills for troubleshooting work.
• Pragmatic mindset and customer minded.
• Must be able and eager to learn new products or technologies (if not all of the above technologies are known, it is expected to learn them within a year maximum).
• For the Duty, you must have a driver’s license and a mobile phone.

Additional information:

• Telework: the organization’s remote work policy is applicable to the delivery of the service. By default, a physical presence on site is required for 2 days per week.
• Must be available for duty role (24/7, 1 in 6 weeks).
• Must have a driver license and car (required for the duty role) and mobile phone.
• STANDBY: After the training period, the consultant will be assigned to standby duties as agreed in advance with the manager. While on standby, the consultant is not actively working but must remain reachable and ready to respond if needed. The consultant may stay at home or elsewhere, provided they can respond promptly and intervene using their laptop. If necessary, the consultant will return to the site during the standby period to perform the intervention.
  • The consultant must be available and able to act immediately if contacted.
  • Standby periods will be scheduled and agreed upon beforehand.
• Important: if the consultant will work in Belgium, for non-EU candidates, please present candidates who comply with the following criteria:
  • Possess a work permit allowing the individual to work in Belgium.
  • Hold a valid residence permit confirming the right of residence in Belgium.
• Please note that the local conditions apply depending on where the PO will be created.
• The organization at all times need to maintain the flexibility to switch location of PO. In case of a change, the local tender process must be respected.

What makes this mission attractive?

• An interesting project at the reference within the energy sector: the organization encourages innovation and collaboration. Within the company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to demonstrate your skills and develop further your competences within this project.
• Focus on well-being at work: maximum effort into a positive work culture in which your well-being is central.
• A diverse team of co-workers: the organization puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!