Application Support Engineer – LabWare

Editx; Sint-Katelijne-Waver; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Editx in Belgium seeks a dedicated LabWare support analyst to provide functional and technical assistance to business users. You will manage incidents via ServiceNow, perform root cause analyses, and ensure SAP-LabWare data alignment while translating complex issues into actionable admin insights.

The role emphasizes proactive monitoring of system errors, trend identification, and preventing recurring incidents to maintain system reliability for critical lab operations.

Qualifications

• Experience supporting LabWare or similar LIMS platforms.
• Experience with incident management and ServiceNow.
• Ability to translate technical challenges into actionable insights for admins.

Responsibilities

• Provide functional and technical support for LabWare to business users.
• Create and manage incident tickets in ServiceNow for timely resolution.
• Perform root cause analysis on production incidents to mitigate issues.
• Coordinate data resolution and ensure alignment between SAP and LabWare.
• Translate technical challenges into actionable insights for system admins.
• Monitor system errors to identify trends and prevent recurrences.

Skills

Analytical thinking

Problem solving

Communication

Tools

LabWare

ServiceNow

SAP

Job description

Responsibilities

• Deliver functional and technical support to business users on the LabWare platform.
• Create and manage incident tickets using ServiceNow to ensure timely resolution.
• Perform root cause analysis on production incidents to identify and mitigate underlying issues.
• Handle master data resolution and ensure functional alignment between SAP and LabWare.
• Translate technical challenges within digital methods into actionable insights for the system administrators.
• Monitor system errors proactively to identify trends and prevent recurring incidents.