Antwerp-Based Maritime Service Coordinator – EN & NL

Mackay Communications, Inc.; Antwerpen; Hybride; EUR 35 000 - 52 000; Plein temps

Résumé du poste

Mackay Marine in Antwerp, Belgium seeks a full-time Service Coordinator with marine industry experience to respond to inquiries, coordinate service needs, and dispatch qualified technicians. You will provide accurate administrative support and ensure timely completion of service tasks for our vessels and customers.

The role requires proficiency in English and Dutch, strong communication skills, and experience with ERP systems. Travel and weekend rotations may be involved depending on location.

Qualifications

• Customer service orientation and quick responsiveness.
• Ability to communicate job progress and issue resolution.
• ERP proficiency and logistics coordination.
• Experience coordinating field technicians in marine industry.
• Strong written and verbal English communication.

Responsabilités

• Provide excellent customer service by responding to inquiries, requests for quotes, and promoting Mackay’s services.
• Keep all parties informed of job progress, problems, completion, and resolutions.
• Deliver a positive complete service experience on every job.
• Analyse service requests and assign the most suitable technician.
• Generate service call IDs and coordinate service and logistics to maintain workflow continuity.
• Coordinate with vessel agents to confirm schedules and gate access for technicians.
• Interface with inventory to ensure parts are ordered, available, and staged for serviced products.
• Weekend call rotation depending on location.

Connaissances

English

Dutch

Formation

Some university coursework or equivalent training

Outils

ERP systems

Description du poste

Mackay Marine in Antwerp, Belgium seeks a full-time Service Coordinator with marine industry experience to respond to inquiries, coordinate service needs, and dispatch qualified technicians. You will provide accurate administrative support and ensure timely completion of service tasks for our vessels and customers.

The role requires proficiency in English and Dutch, strong communication skills, and experience with ERP systems. Travel and weekend rotations may be involved depending on location.