Air Freight Operations Associate

A.P. Moller - Maersk; Machelen; On-site; EUR 35,000 - 52,000; Full time

Job summary

A.P. Moller - Maersk is seeking an experienced Air Freight Operations Agent in Belgium to manage the daily handling of import and export shipments. You will liaise with customers, airlines, and suppliers to ensure smooth operations and timely communications.

The role requires strong English skills, optional French, and a proactive, customer-focused mindset. You will contribute to pricing activities and strive for efficient, high-quality service within a close-knit team.

Qualifications

• Experience in the air freight industry.
• Strong knowledge of import/export processes.
• Experience with pricing is an advantage.
• Good command of English, both written and spoken.
• Knowledge of French is a plus.

Responsibilities

• Manage the daily operational and administrative handling of import and export shipments.
• Liaise with customers, airlines, agents and suppliers.
• Prepare and verify all required transport and customs documentation.
• Monitor shipments and proactively communicate any delays or operational issues.
• Support pricing activities and prepare quotations when required.
• Contribute to delivering an efficient, reliable and high-quality service to our customers.

Skills

Air freight experience

Import/export knowledge

Pricing experience

English proficiency

French knowledge

Proactive mindset

Independent worker

Ownership of responsibilities

Job description

We are looking for an experienced Air Freight Operations Agent to join our growing team.

The ideal candidate has a solid background in air freight operations and experience managing the complete handling of both import and export shipments. Experience with pricing is considered a strong advantage.

Profile

• Experience in the air freight industry.
• Strong knowledge of import and export processes.
• Experience with pricing is an advantage.
• Good command of English, both written and spoken.
• Knowledge of French is a plus.
• A proactive, accurate and customer-oriented mindset.
• Able to work both independently and as part of a team.
• Takes ownership of responsibilities and proactively contributes to improving processes and operational efficiency.

Key Responsibilities

• Manage the daily operational and administrative handling of import and export shipments.
• Liaise with customers, airlines, agents and suppliers.
• Prepare and verify all required transport and customs documentation.
• Monitor shipments and proactively communicate any delays or operational issues.
• Support pricing activities and prepare quotations when required.
• Contribute to delivering an efficient, reliable and high-quality service to our customers.

What We Offer

• A varied and challenging position within a small and close-knit team.
• A friendly, collaborative, and supportive working environment.
• Regular office hours, allowing for a healthy work-life balance.
• A workplace where initiative is valued and new ideas are encouraged.
• Opportunities for professional development, increased responsibilities, and career growth within the company.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].