Operational Excellence & Systems Adoption Lead – Freight Forwarding

Ahlers; Antwerpen; On-site; EUR 65,000 - 90,000; Full time

Job summary

Ahlers is seeking an Operational Excellence & Systems Adoption Lead, Freight Forwarding, to advance our OMS/TMS rollout across international forwarding teams. You will drive consistent processes, improve shipment file follow-up, and enable reliable execution.

With 5–8 years in freight forwarding and hands-on experience with OMS/TMS adoption, you will coach teams, manage cross-country projects, and embed improvements with local process owners.

Qualifications

• 5–8 years in international freight forwarding.
• Experience implementing or improving OMS/TMS adoption.
• Strong project management and cross-cultural collaboration.
• Bachelor’s degree in business, economics, logistics or equivalent.

Responsibilities

• Work closely with local teams to understand bottlenecks and improve operational workflows.
• Establish practical and consistent processes, with clear responsibilities and shipment milestones.
• Help colleagues use the OMS/TMS confidently and consistently through coaching, training and hands-on support.
• Lead improvement projects across different offices and countries.
• Track progress and embed improvements together with local process owners and key users.

Skills

Project management

Cross-cultural communication

Process improvement

Coaching & training

Education

Business/Economics/Logistics degree

Tools

OMS/TMS

Job description

Know freight forwarding and know how to make change work in daily operations?

At Ahlers, we are looking for an Operational Excellence & Systems Adoption Lead, Freight Forwarding.

We are strengthening the way our international forwarding teams work with our new OMS/TMS. Our ambition is clear: consistent processes, better shipment file follow-up, reliable execution and meaningful reporting.

Now, we are looking for someone who can turn that ambition into everyday practice.

Your Responsibilities

• Work closely with local teams to understand bottlenecks and improve operational workflows.
• Establish practical and consistent processes, with clear responsibilities and shipment milestones.
• Help colleagues use the OMS/TMS confidently and consistently through coaching, training and hands-on support.
• Lead improvement projects across different offices and countries.
• Track progress and embed improvements together with local process owners and key users.

Your Profile

• Solid operational experience in international freight forwarding, ideally around 5–8 years.
• Practical experience implementing or improving the adoption of a TMS, OMS or similar forwarding platform.
• Strong project management skills and the ability to engage people across teams and cultures.
• The ability to see the bigger picture while still being comfortable diving into the operational details.
• A degree in business, economics, logistics or a related field — or equivalent relevant experience.
• Fluent English and willingness to travel internationally

Permanent or Freelance?

• A permanent colleague, or
• An experienced independent professional for an initial 6-month assignment.

Interested — or know someone who could be a strong match?

All applications are treated confidentially and with respect.

Equal Opportunity Employer

We value diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration regardless of race, gender, age, religion, disability, sexual orientation, or any other protected characteristic.