AI-Driven Process Transformation Leader

Accenture; Brussel Hoofdstad; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Accenture Belgium seeks a senior AX Design leader to own future-state process design at the intersection of AI, humans and operations. You will shape how AI agents enable smarter workflows and drive credible transformation across industries.

You will lead workshops, defend recommendations to senior client leadership, benchmark processes, and coach junior practitioners while embedding AX principles into every step of the process design.

Qualifications

• Bachelor's Degree or equivalent
• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done
• Integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain

Responsabilités

• Embed AI into future state design for clients and for your team using appropriate AI tools and creating agents strategically to aid in deliverable creation.
• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Description du poste

Accenture Belgium seeks a senior AX Design leader to own future-state process design at the intersection of AI, humans and operations. You will shape how AI agents enable smarter workflows and drive credible transformation across industries.

You will lead workshops, defend recommendations to senior client leadership, benchmark processes, and coach junior practitioners while embedding AX principles into every step of the process design.