After sales engineer

Catalay; Oost-Vlaanderen; On-site; EUR 42,000 - 64,000; Full time

Job summary

Catalay is seeking an After Sales Engineer to support spare parts and aftersales activities for customers worldwide. The role blends technical knowledge with commercial insight to ensure the right parts, components and solutions are delivered throughout machinery lifecycles.

You will analyze configurations, prepare quotations in the ERP system, and proactively advise on upgrades and maintenance. Expect regular cross-functional collaboration in an international environment and travel around 30%.

Qualifications

• Technical degree or relevant technical experience in a machine-building environment.
• Interest in pricing, sales and managing pricing information in ERP systems.
• Ability to translate technical information into clear, customer-focused solutions.
• Strong communication skills and the ability to build long-term customer relationships.

Responsibilities

• Manage the entire spare parts process, from the initial customer inquiry to final delivery.
• Analyse machine configurations to identify the correct spare parts, replacement components and potential technical upgrades.
• Prepare quotations and manage pricing information in the ERP system, ensuring technical and commercial accuracy.
• Identify commercial opportunities and advise customers on upgrades, improvements, preventive maintenance and solutions to extend the lifetime of their machinery.
• Build and maintain long-term customer relationships through regular contact and international customer visits, involving approximately 30% travel.
• Work closely with Engineering, Service, Production and Logistics to ensure timely and accurate delivery.
• Keep customers informed about the progress of their requests and ensure accurate administrative follow-up.
• Actively contribute to the optimisation of internal processes and workflows to improve the efficiency of aftersales operations.

Skills

Technical background

ERP pricing

Customer communication

Proactive mindset

Travel readiness

Ownership mindset

Education

Technical degree

Job description

For an international, technology-driven company, we are looking for an After Sales Engineer to support the continued growth of its spare parts and aftersales activities.

In this role, you will combine technical knowledge with commercial skills and customer interaction. You will ensure that customers worldwide receive the right spare parts, replacement components and technical solutions throughout the entire lifecycle of their machinery.

You will also proactively advise customers on upgrades, technical improvements and maintenance solutions. You will work in an international environment where you can make a meaningful contribution to customer satisfaction and business growth, combining technical expertise with a commercial mindset.

Your responsibilities

• Manage the entire spare parts process, from the initial customer inquiry to final delivery.
• Analyse machine configurations to identify the correct spare parts, replacement components and potential technical upgrades.
• Prepare quotations and manage pricing information in the ERP system, ensuring technical and commercial accuracy.
• Identify commercial opportunities and advise customers on upgrades, improvements, preventive maintenance and solutions to extend the lifetime of their machinery.
• Build and maintain long-term customer relationships through regular contact and international customer visits, involving approximately 30% travel.
• Work closely with Engineering, Service, Production and Logistics to ensure timely and accurate delivery.
• Keep customers informed about the progress of their requests and ensure accurate administrative follow-up.
• Actively contribute to the optimisation of internal processes and workflows to improve the efficiency of aftersales operations.

Your profile

You have a technical background and enjoy customer interaction, technical problem-solving and identifying commercial opportunities. You take ownership, work proactively and ensure that tasks and projects are followed through from start to finish.

Ideally, you bring the following qualifications and skills:

• A technical degree or relevant technical experience, preferably in a machine-building environment.
• An interest in or experience with pricing, sales and managing pricing information in ERP systems.
• The ability to translate technical information into clear, customer-focused solutions.
• Strong communication skills and the ability to build long-term customer relationships.
• A proactive mindset, with the ability to identify opportunities to advise customers and expand the services offered.
• A structured and detail-oriented approach, with attention to technical accuracy, documentation and administrative follow-up.
• A strong sense of responsibility, independence and a results-oriented mindset.
• Fluency in spoken and written English. Knowledge of additional languages is an advantage.
• A willingness to travel internationally, accounting for approximately 30% of your working time.

What can you expect?

You will join an international and technologically innovative environment, taking on a varied role at the intersection of engineering, customer relations and commercial activities. You will have the opportunity to further develop your technical knowledge, manage cases independently and actively contribute to the growth and optimisation of the aftersales business.