Account Solution Engineer

Own Company; Brussel; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Salesforce is seeking an experienced Solution Engineer to drive the public sector AI/CRM transformation. You will own demonstrations, design proofs-of-concept, and translate government needs into actionable technical solutions.

You will collaborate with cross-functional teams and partners, delivering tailored demos across agencies and communicating the business value of AI and Salesforce products such as Public Sector Solutions Cloud and Education Cloud.

Qualifications

• Previous experience in presales roles for CRM, AI, or cloud solutions.
• Experience with Salesforce and/or other CRM solutions.
• Degree in Computer Science or related fields.
• Strong listening, analytical, and business requirement translation skills.
• Self-driven, adaptable, and proactive in professional growth.
• Customer-oriented, curious, and critical thinker with a passion for public sector digitalization, automation, generative AI, and agentic technologies.

Responsabilités

• Clearly articulate value of Salesforce to public sector organizations at all levels.
• Assess business requirements within public administrations and propose ROI-focused solutions.
• Manage the full solution cycle with cross-functional teams.
• Deliver tailored Salesforce demonstrations reflecting client processes.
• Prepare presentations, respond to RFPs, and provide technical training and support.

Connaissances

Presales experience

CRM knowledge

AI / data

Public sector domain knowledge

Communication skills

Formation

Bachelor in Computer Science or related field

Outils

Salesforce

LLM / AI tools

APIs & data modeling

Description du poste

Description

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era?

We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

Do you want to be part of an outstanding team driving Salesforce's success in the Public Sector and Education Industry? Do you have experience in CRM, Artificial Intelligence, public sector, and digital transformation — combined with hands-on technical building skills?

Join the Salesforce Solution Engineering team, where you'll play a pivotal role in driving the digital transformation of government organizations. With a clear vision of how AI and agentic systems can redefine citizen services, you'll help streamline processes and enhance user experiences through the synergy of technology and human expertise.

As an Solution Engineer, also known as a "Presales Consultant," "Sales Consultant," "Pre-Sales Engineer," "Sales Engineer" or "SE," you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. This role benefits from a technical builder mindset: you don't just demo and design solutions — you can also prototype, configure, and validate real agentic and data-driven solutions.

You'll collaborate with customers, account executives, product specialists, and partners to develop innovative solutions that connect public sector and educational organizations with their constituents in new ways. You'll translate the complex needs of government entities into practical and impactful solutions, effectively communicating the value of Salesforce products like Public Sector Solutions Cloud, Education Cloud, Sales and Service Cloud, and Agentforce — backed by the technical depth to prove feasibility, not just tell a story.
This role offers the unique opportunity to engage across the entire customer lifecycle, leveraging your curiosity, creativity, and technical acumen to drive innovation in a results-oriented, ever-evolving environment.

Key Responsibilities

• Clearly and confidently articulate the value and benefits of Salesforce — as a company and as a platform — to all levels of public sector organizations, including functionaries, IT managers, executives, and policy makers.
• Assess business requirements within public administrations, identify challenges, and propose solutions that address regulatory, operational, and innovation needs, highlighting return on investment.
• Manage the entire solution cycle, working closely with cross-functional teams (sales, consulting, delivery, partners) to ensure a cohesive and impactful proposal.
• Deliver tailored Salesforce demonstrations that reflect the unique processes of the organizations you serve.
• Prepare and deliver presentations, respond to RFPs, and provide technical training and support to both customers and internal teams.
• Gather feedback from clients and collaborate with product development teams to continuously enhance our solutions.
• Monitor public sector trends and technological innovations to ensure our offerings remain at the forefront of digital transformation.
• Promote enablement activities (webinars, best practices, knowledge sharing) and participate in internal training and mentoring initiatives.
• Articulate the value of innovation, AI specifically, through storytelling and value positioning.
• Demonstrate expertise in leveraging AI and cloud applications, showing how these technologies can automate processes, improve citizen services, and reduce bureaucracy — with the ability to build, not just describe, proof-of-concept agentic solutions.
• Contribute to proofs-of-concept that move from sketch to demonstrable in days, not months.
• Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before.

Requirements & Skills

Presales & Domain

• Previous experience in presales roles (Solution Engineer/Presales) for CRM, AI, or cloud solutions, preferably in the public sector or regulated environments.
• Experience working with Salesforce and/or other CRM solutions.
• Degree in Computer Science or related fields
• Strong listening, analytical, and business requirement translation skills.
• Self-driven, adaptable, and proactive in managing your own professional growth.
• Customer-oriented, curious, and critical thinker with a passion for public sector digitalization, automation, generative AI, and agentic technologies.
• Experience implementing digital transformation strategies, enterprise consulting, and delivering increased success for customers.
• Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (sales opportunities, RFPs, SME programs, internal enablement, etc.).
• Excellent written and verbal communication skills, able to explain complex concepts to both technical and non-technical audiences.

Technical Expertise

• Hands-on experience building software or technical solutions, ideally with at least one production or proof-of-concept system you'd be proud to walk through — in an AI tech stack, full-stack development, or with frontier LLMs.
• Fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex, and comfortable picking up more as the work demands.
• Practical experience with LLMs and prompt engineering — able to explain why a prompt failed and what you'd change.
• Solid understanding of data modeling, APIs, and integration patterns, sufficient to design solutions, not just consume them.
• Comfort using AI-powered development tools (e.g. Cursor, Claude, Salesforce coding tools like Vibes) as part of your workflow.
• Ability to evaluate AI/agent outputs with engineering rigor.

Nice-to-Haves

• Salesforce platform certifications (Administrator, Platform Developer I, Agentforce Specialist).
• Hands-on experience with cloud data platforms (Snowflake, Databricks, BigQuery).
• Prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering).
• Language proficiency in English- Dutch and/or French (mandatory)