Account Solution Engineer

Salesforce, Inc.; Brussel Hoofdstad; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking a Solution Engineer to drive the digital transformation for government organizations, translating complex public sector needs into practical agentic and data-driven solutions.

You will design and demonstrate software that automates processes and improves citizen experiences using Salesforce platforms and AI capabilities. In this role, you will collaborate with sales, consulting, and delivery teams, deliver compelling demos, and contribute to proofs-of-concept to show

Qualifications

• Experience in presales for CRM/AI or cloud solutions, preferably in public sector or regulated environments.
• Strong ability to translate business requirements into technical solutions and demonstrations.
• Excellent written and verbal communication with the ability to explain complex concepts to diverse audiences.

Responsabilités

• Articulate Salesforce value to public sector clients across multiple levels of government.
• Lead end-to-end solution cycles with cross-functional teams to create cohesive proposals.
• Deliver tailored demonstrations and respond to RFPs with technical guidance and training.
• Gather client feedback and collaborate with product teams to refine offerings.

Connaissances

Presales experience

CRM

AI

Cloud solutions

Public sector

Formation

Degree in Computer Science or related fields

Outils

Salesforce

Python

JavaScript/TypeScript

Apex

LLMs

Description du poste

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.**About Salesforce**Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.We are Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.#### About the RoleJoin the Salesforce Solution Engineering team, where you'll play a pivotal role in driving the digital transformation of government organizations. With a clear vision of how AI and agentic systems can redefine citizen services, you'll help streamline processes and enhance user experiences through the synergy of technology and human expertise.As an Solution Engineer, also known as a \"Presales Consultant,\" \"Sales Consultant,\" \"Pre-Sales Engineer,\" \"Sales Engineer\" or \"SE,\" you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. This role benefits from a technical builder mindset: you don't just demo and design solutions - you can also prototype, configure, and validate real agentic and data-driven solutions.You'll collaborate with customers, account executives, product specialists, and partners to develop innovative solutions that connect public sector and educational organizations with their constituents in new ways. You'll translate the complex needs of government entities into practical and impactful solutions, effectively communicating the value of Salesforce products like Public Sector Solutions Cloud, Education Cloud, Sales and Service Cloud, and Agentforce - backed by the technical depth to prove feasibility, not just tell a story.This role offers the unique opportunity to engage across the entire customer lifecycle, leveraging your curiosity, creativity, and technical acumen to drive innovation in a results-oriented, ever-evolving environment.## Key Responsibilities* Clearly and confidently articulate the value and benefits of Salesforce - as a company and as a platform - to all levels of public sector organizations, including functionaries, IT managers, executives, and policy makers.* Assess business requirements within public administrations, identify challenges, and propose solutions that address regulatory, operational, and innovation needs, highlighting return on investment.* Manage the entire solution cycle, working closely with cross-functional teams (sales, consulting, delivery, partners) to ensure a cohesive and impactful proposal.* Deliver tailored Salesforce demonstrations that reflect the unique processes of the organizations you serve.* Prepare and deliver presentations, respond to RFPs, and provide technical training and support to both customers and internal teams.* Gather feedback from clients and collaborate with product development teams to continuously enhance our solutions.* Monitor public sector trends and technological innovations to ensure our offerings remain at the forefront of digital transformation.* Promote enablement activities (webinars, best practices, knowledge sharing) and participate in internal training and mentoring initiatives.* Articulate the value of innovation, AI specifically, through storytelling and value positioning.* Demonstrate expertise in leveraging AI and cloud applications, showing how these technologies can automate processes, improve citizen services, and reduce bureaucracy - with the ability to build, not just describe, proof-of-concept agentic solutions.* Contribute to proofs-of-concept that move from sketch to demonstrable in days, not months.* Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before.## Requirements & Skills**Presales & Domain*** Previous experience in presales roles (Solution Engineer/Presales) for CRM, AI, or cloud solutions, preferably in the public sector or regulated environments.* Experience working with Salesforce and/or other CRM solutions.* Degree in Computer Science or related fields* Strong listening, analytical, and business requirement translation skills.* Self-driven, adaptable, and proactive in managing your own professional growth.* Customer-oriented, curious, and critical thinker with a passion for public sector digitalization, automation, generative AI, and agentic technologies.* Experience implementing digital transformation strategies, enterprise consulting, and delivering increased success for customers.* Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (sales opportunities, RFPs, SME programs, internal enablement, etc.).* Excellent written and verbal communication skills, able to explain complex concepts to both technical and non-technical audiences.**Technical Expertise*** Hands-on experience building software or technical solutions, ideally with at least one production or proof-of-concept system you'd be proud to walk through - in an AI tech stack, full-stack development, or with frontier LLMs.* Fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex, and comfortable picking up more as the work demands.* Practical experience with LLMs and prompt engineering - able to explain why a prompt failed and what you'd change.* Solid understanding of data modeling, APIs, and integration patterns, sufficient to design solutions, not just consume them.* Comfort using AI-powered development tools (e.g. Cursor, Claude, Salesforce coding tools like Vibes) as part of your workflow.* Ability to evaluate AI/agent outputs with engineering rigor.**Nice-to-Haves*** Salesforce platform certifications (Administrator, Platform Developer I, Agentforce Specialist).* Hands-on experience with cloud data platforms (Snowflake, Databricks, BigQuery).* Prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering).* Language proficiency in English- Dutch and/or French (mandatory)Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .Please note that Salesforce uses artificial intelligence