Account Manager

Aikido Security BV; Oost-Vlaanderen; On-site; EUR 50,000 - 80,000; Full time

Job summary

Aikido Security is seeking an Account Manager who thrives at the intersection of sales, customer success, and product feedback. You will manage and expand relationships with our existing clients, focusing on upselling and maximizing customer satisfaction while keeping CRM records up to date.

As a medior/senior professional, you are very tech-savvy, a self-starter who can own initiatives, gather client insights, and drive growth by expanding usage and value realization.

Qualifications

• Experience with CRM, upselling strategies, client retention, and account growth.
• Very tech‑savvy; ability to understand and relay product feedback to teams.
• Medior/Senior profile with proactive, independent work style.

Responsibilities

• Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.
• Execute growth initiatives to expand customer usage and value realization.
• Identify opportunities for upselling additional features and services to existing customers.
• Maintain and manage customer records in our CRM system.
• Work at the intersection of sales, customer success, and product to relay customer feedback for product optimization.

Skills

CRM

Upselling strategies

Client retention

Account growth

Tech-savvy

Self-starter

Ownership

Tools

CRM software

Job description

We’re making security suck less for developers.

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

We’re looking for an Account Manager who is eager to help our clients get the most out of Aikido Security. Your role will be central in managing and nurturing relationships with our existing clients, ensuring they not only stick around but also find increasing value in our product.

Manage and expand relationships with existing clients, focusing on upselling and maximizing customer satisfaction.

Execute growth initiatives aimed at expanding customer usage and value realization.

Identify opportunities for upselling additional features and services to existing customers.

Maintain and manage customer records in our CRM system.

Work at the intersection of sales, customer success, and product to gather and relay customer feedback for product optimization.

Medior/Senior profile

Experience with CRM, upselling strategies, client retention, and account growth

Very tech-savvy

Hungry and 'get stuff done' mentality

Self-starter and independent

What you can expect

Short decision lines. Big ownership. Shape the projects that matter and ship fast.

Grow as fast as we do. Take on more, own more, and carve out your own path.

Top-tier tech pay and equity.

High trust, strong values, zero corporate BS.

Flexibility in working hours.

A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.