Account Manager

SoftwareONE Deutschland GmbH; Brussel Hoofdstad; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Employee stock purchase plan

Learning and development opportunities

Flexible working arrangements

Résumé du poste

SoftwareONE Deutschland GmbH is looking for a results-driven Account Manager to join their sales team in Brussels. The Account Manager will oversee client relationships, ensuring high levels of customer service across Commercial Accounts. Responsibilities include developing sales plans, managing renewals, and upselling services. Candidates should possess relevant business education, sales experience, and fluency in English, French, and Dutch. This is a hybrid position that allows flexible work arrangements.

The company promotes collaboration and growth, expecting employees to work on-site at least 3 days a week.

Qualifications

• Proven history of meeting sales targets.
• Ability to work independently and self-motivate.
• Strong communication skills in multiple languages.

Responsabilités

• Develop sales plans to meet quotas.
• Organize and present customer business reviews.
• Manage relationships with current customers.
• Conduct regular market research.
• Deliver in-depth reports to stakeholders.

Connaissances

Customer relationship management

Sales expertise

Market research

Proficient in English, French and Dutch

Formation

Bachelor's degree in Business or similar

Description du poste

Why SoftwareOne?

For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.

The role

We are searching for a results-driven Account Manager to join our expanding sales team. As the quarterback of the customer you will be responsible for ensuring the client receives the highest level of customer service for Commercial Accounts. You will be managing an existing book of business from across our portfolio, and as such, it’s imperative that you ensure all renewals and reoccurring business is not only maintained but you are able to upsell and cross sell our other services in order to add value. The Account Manager is also able to leverage support from our new business hunting team to find new revenue streams as well as our subject matter experts in our services organization. Duties include devising sales plans, managing relationships with our existing clients, maintaining in-depth account profiles on key clients, ensuring on time renewals, accurate forecasting and educating your customers on industry news and innovations.

To ensure success as an Account Manager, you should be adept at market research and skilled in forming long-lasting, mutually-beneficial relationships. An Account Manager will be someone whose customer-oriented approach and sales expertise result in increased profitability. Ultimately, an outstanding Senior Account Manager will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.

Location

Brussels (Hybrid)

Role & Responsibilities

• Developing and executing sales plans to meet these quotas.
• Organizing and presenting monthly or quarterly customer business reviews.
• Upselling and cross selling our services on existing renewals and managed services.
• Building relationships and networks with our partner eco system.
• Executing and nurturing opportunities
• Establishing and nurturing strong relationships with current customers.
• Traveling to businesses to conduct sales presentations.
• Managing your pipeline and forecast in a timely and accurate fashion.
• Resolving clients' concerns in a timely and amicable manner.
• Presenting in-depth reports to the director of sales and other stakeholders, as required.
• Conducting regular market research to maintain an updated knowledge of consumers' needs and competitors' activities.
• Partaking in industry events to refine your skills and maintain mutually-beneficial business relationships.

Organizational Alignment

• Reports to the Commercial Sales Account Leader
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
• Closely coordinates company executive involvement with customer management.
• Works closely with Sales Operations, Customer Success Team, and other departments to ensure customer satisfaction and problem resolution.

What we offer

• Acareerwithin an innovative company witha unique corporate culture
• Independent environment without a lot of red tape where you are empowered to make decisions
• The option towork partially from home (hybrid) and from office
• Employee stock purchase plan
• Learning and development opportunities galore

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

What we need to see from you

• Bachelor's degree in Business or similar is ideal.
• A proven history of meeting sales targets and boosting customer satisfaction.
• Proficiency in customer relationship practice.
• Excellent written and verbal communication skills in English, French and Dutch.
• Strong vertical and lateral thinking abilities.
• The ability to build long-lasting professional relationships.
• A self-driven approach to work.
• Willingness to travel to current and target clients, as required.
• Highly motivated and results oriented; entrepreneurial spirit. Ability to work in a fast-paced sales environment with minimum supervision.

Job Function

Sales