Account Manager

Qualco Group; Brussel Hoofdstad; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Quento Technologies S.A., the ICT arm of the Qualco Group, seeks an experienced Account Manager to lead strategic relationships with key clients across Europe.

You will manage proposals, renewals, and opportunities, collaborate with delivery and technical teams, and ensure governance and compliance.

Fluency in English and Greek is required; hybrid work in Belgium; attractive remuneration and international exposure.

Qualifications

• University degree in business, IT, or engineering.
• More than 5 years in Account Management, Customer Success, or IT services.
• Proven experience managing strategic accounts and growing client relationships.
• Experience in consulting, digital transformation, IT services, outsourcing, or professional services.
• Strong commercial acumen with contract management and negotiations.
• Excellent stakeholder management and communication skills.
• Experience with public sector or EU institutions is a plus.
• Fluent in Greek and English.

Responsibilities

• Own and develop strategic customer relationships as primary contact.
• Drive satisfaction, account growth, renewals, and expansion opportunities.
• Identify opportunities for additional services and engagements.
• Lead proposals, RFP responses, and service offerings with delivery teams.
• Coordinate governance activities and executive meetings.
• Ensure alignment of contractual commitments with business objectives.

Skills

Account management

Stakeholder management

Communication

Negotiation

Multicultural teams

Education

University degree in Business Administration / IT / Engineering

Job description

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.

Quento Technologies S.A. seeks a highly motivated and experienced Account Manager to

Your responsibilities will entail:

• Own and develop strategic customer relationships, acting as the primary point of contact for commercial and account-related matters;

• Drive customer satisfaction, account growth, contract renewals, and expansion opportunities across existing customers;

• Understand customer business needs and proactively identify opportunities for additional services, projects, and consulting engagements;

• Manage commercial aspects of customer accounts, including proposals, change requests, contract extensions, renewals, and negotiations;

• Lead the preparation and submission of customer proposals, RFP responses, and service offerings in collaboration with delivery and technical teams;

• Build and maintain strong relationships with customer stakeholders, partners, consortium members, and vendors;

• Monitor account performance and customer feedback, identifying improvement actions and growth opportunities;

• Coordinate customer governance activities, business reviews, steering committees, and executive meetings;

• Collaborate closely with Delivery Managers to ensure customer expectations, contractual commitments, and business objectives are aligned;

• Maintain accurate account plans, forecasts, pipeline information, and business development activities;

• Represent the company in customer meetings, industry events, and networking activities as appropriate;

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

Essential

• University degree in Business Administration, Information Technology, Engineering, or a related field;
• >5 years of experience in Account Management, Customer Success, Business Development, Consulting, or IT Services;
• Proven experience managing strategic customer accounts and developing long-term client relationships;
• Experience in consulting, digital transformation, IT services, outsourcing, or professional services environments;
• Strong commercial acumen with experience in contract management, proposal preparation, negotiations, and account growth;
• Excellent stakeholder management, communication, presentation, and relationship-building skills;
• Experience working with public sector, EU Institutions, or large enterprise customers will be considered an asset;
• Strong analytical, organizational, and problem-solving capabilities;
• Experience working in multicultural and distributed environments;
• Excellent knowledge of Greek and English, both written and verbal.

What we offer?

• A broad, high-visibility controlling role at the heart of an international group;
• Genuine international exposure across six entities and several jurisdictions;
• The opportunity to shape and standardize finance processes and to contribute to group-wide improvement projects;
• A competitive remuneration package and hybrid working.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in theRecruitment Notice, before the submission of your application.