yd. Browns Plains - Store Manager, QLD

Connor; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Connor in Brisbane, Australia is seeking an Assistant Manager to drive sales, lead a retail team and maximise profitability while maintaining high customer standards and operational performance.

You will support the Store Manager, coach staff, manage rosters, monitor stock and shrinkage, and contribute to centre marketing opportunities. A strong leadership % sales background is preferred to uphold our values and culture.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Ability to manage wages and rosters within plan.
• Strong customer service focus with coaching skills.
• Knowledge of stock control and loss prevention.

Responsibilities

• Drive sales and achieve KPI targets.
• Assist Store Manager with workforce planning and rostering.
• Lead training and development for the retail team.
• Uphold merchandising standards and customer service excellence.
• Foster positive team culture and effective communication.

Skills

Leadership

People management

Sales targets

Staff training

Job description

ROLE PURPOSE

To drive and grow sales and maximise profitability whilst maintaining the highest level of customer standards and operational performance across the retail stores The Assistant Manager provides support to the Store Manager and provides leadership, motivation and coaching to the retail team taking ownership and management to:

• Achieve sales plans and other nominated KPI’s (key performance indicators) targets
• Assist in managing wages and base rosters within plan
• Assist with stock management whilst minimizing shrinkage and maximise profit contribution
• Enhance customer service through team training and leadership
• Participate in driving retail team’s development and skills
• To uphold RAG Culture and Values at all times.

KEY ACCOUNTABILITIES

• Assist in delivery of all retail financial KPI’s
• Monitor and maximise store performance and profit
• Assist in effective management of store expenses with a particular emphasis on wages via roster control
• Ensure customer service standards and customer satisfaction is maximised at all times
• Ensure company policies and training manuals are implemented across the store team, ensuring consistent management of standards and expectations
• Build a culture of positivity, professionalism and strong communication across the store team
• Identify and deliver a commitment to store team training as required during business growth

Ensure future internal succession by developing the team through successful hiring, training, coaching, retention, succession planning and team motivation

• Participate in recruitment, hiring and induction of team is of the highest possible standard and in accordance with company policies and procedures
• Ensure the team are cross-trained ensuring business continuity during periods of leave
• Effective stock management through utilising relevant reporting tools, ensuring stock procedures (IBT’s/Faulties/Recalls) are managed correctly
• Plan time efficiently ensuring adequate time is spent well to manage business and team objectives
• Assist in in effective rostering throughout and in the lead up to school holidays and SALE preparation, pre-Christmas preparation. Ensure blackout dates are being adhered to.
• Uphold merchandising standards as set by VM to maximise sales
• Actively be involved in seeking further centre marketing opportunities.