yd. Browns Plains - Store Manager, QLD

Yd; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

yd is a leading menswear retailer in Australia, dedicated to delivering sharp fashion and outstanding customer service. We are seeking an Assistant Manager who can drive store sales, lead a dynamic team and uphold our high standards in operations and stock control.

You will support the Store Manager with rostering, wage management and in-store training, ensuring the team delivers exceptional service and achieves KPIs in a fast-paced retail environment across Brisbane stores.

Responsibilities

• Drive sales and profitability while maintaining customer standards.
• Support Store Manager with roster planning and wage control.
• Assist stock management to minimize shrinkage and maximize profit.
• Develop the team through training, coaching and performance feedback.
• Uphold company values and a positive store culture.
• Lead recruitment, onboarding and succession planning.
• Ensure merchandising standards and VM guidelines are followed.
• Identify opportunities for center marketing and in-store events.

Job description

Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.

Our philosophy is pretty simple: we believe every night should end with a good story.

We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers.

ROLE PURPOSE

To drive and grow sales and maximise profitability whilst maintaining the highest level of customer standards and operational performance across the retail stores The Assistant Manager provides support to the Store Manager and provides leadership, motivation and coaching to the retail team taking ownership and management to:

• Achieve sales plans and other nominated KPI’s (key performance indicators) targets
• Assist in managing wages and base rosters within plan
• Assist with stock management whilst minimizing shrinkage and maximize profit contribution
• Enhance customer service through team training and leadership
• Participate in driving retail team’s development and skills
• To uphold RAG Culture and Values at all times.

KEY ACCOUNTABILITIES

• Assist in delivery of all retail financial KPI’s
• Monitor and maximise store performance and profit
• Assist in effective management of store expenses with a particular emphasis on wages via roster control
• Ensure customer service standards and customer satisfaction is maximised at all times
• Ensure company policies and training manuals are implemented across the store team, ensuring consistent management of standards and expectations
• Build a culture of positivity, professionalism and strong communication across the store team
• Identify and deliver a commitment to store team training as required during business growth

Ensure future internal succession by developing the team through successful hiring, training, coaching, retention, succession planning and team motivation

• Participate in recruitment, hiring and induction of team is of the highest possible standard and in accordance with company policies and procedures
• Ensure the team are cross-trained ensuring business continuity during periods of leave
• Effective stock management through utilising relevant reporting tools, ensuring stock procedures (IBT’s/Faulties/Recalls) are managed correctly
• Plan time efficiently ensuring adequate time is spent well to manage business and team objectives
• Assist in in effective rostering throughout and in the lead up to school holidays and SALE preparation, pre-Christmas preparation. Ensure ‘blackout’ dates are being adhered to.
• Uphold merchandising standards as set by VM to maximise sales
• Actively be involved in seeking further centre marketing opportunities.