Workwear Retail Sales Assistant

Worklocker; Orange City Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Worklocker in Australia is seeking a Retail Store Assistant to deliver excellent customer service, help customers choose workwear based on needs, and keep the store well-organised with stock and displays.

You will gain product knowledge across boots, hi-vis apparel, PPE, corporate wear and safety gear, operate the POS, handle returns, apply discounts, and assist with merchandising while maintaining a safe, friendly environment.

Qualifications

• Ability to clearly convey information and actively listen to customers' needs.
• Identifies issues and finds solutions to meet customer expectations.
• Delivers a consistently friendly, helpful and professional in-store experience.

Responsibilities

• Greet and assist customers in a friendly, professional manner and help choose products.
• Develop product knowledge across work boots, hi-vis apparel, PPE, corporate wear and safety gear.
• Operate the POS system for cash, EFTPOS, credit card and account-based purchases.
• Handle customer enquiries, exchanges and returns efficiently and professionally.
• Apply discounts, promotional pricing and loyalty rewards correctly and in line with store policy.
• Process decoration project orders, communicating with customers regarding progress and dates.
• Assist with merchandising and stock replenishment, maintaining a well-presented store.
• Maintain a store environment that is clean and organised at all times.
• Receive, check and process incoming stock deliveries.
• Participate in stock takes and cycle counts as required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

The purpose of this role is to provide excellent customer service by assisting customers in selecting the appropriate workwear based on their needs and preferences. The Retail Store Assistant will ensure the store is well-organised, maintaining inventory and product displays to optimise the shopping experience. Additionally, the role involves staying knowledgeable about the latest workwear products and trends and offering expert advice to ensure customer satisfaction and loyalty.
5 day working week with rotating Saturdays fortnightly.

Key responsibilities

• Greet and assist customers in a friendly, professional manner, helping them select the right products for their industry and role
• Develop sound product knowledge across our full range, including work boots, hi-vis apparel, PPE, corporate wear and safety equipment
• Operate the point-of-sale (POS) system confidently and accurately for all transaction types, including cash, EFTPOS, credit card and account-based purchases
• Handle customer enquiries, exchanges and returns efficiently and professionally
• Apply discounts, promotional pricing and loyalty rewards correctly and in line with store policy
• Process decoration project orders, communicating with customers regarding their order progress, any design changes required and expected completion dates
• Assist with merchandising and stock replenishment, maintaining a well-presented store
• Maintain a store environment that is clean and organised at all times
• Receive, check and process incoming stock deliveries
• Participate in stock takes and cycle counts as required

About you

• Ability to clearly convey information and actively listen to customers' needs
• Quickly identifying issues and finding solutions to meet customer expectations
• Delivers a consistently friendly, helpful and professional in-store experience
• Collaborating with colleagues to maintain a positive and efficient work environment
• Continuously striving to learn more about our products and specials
• Maintains a high standard of personal presentation in line with Worklocker's policies
• Arrives on time and ready to work and takes personal accountability for their tasks
• Understands and follows WHS policies and store safety procedures
• Standing for extended periods throughout a standard shift while serving customers and completing store tasks
• Manual handling including lifting, carrying and unpacking stock deliveries, which may include cartons of footwear, bulk apparel, PPE equipment and safety gear