Workspace & VIP Support Team Lead

Brennan

Brisbane

On-site

AUD 120,000 - 165,000

Full time

8 days ago

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Benefits offered by this job

Health & well-being

Social club

Flexible work

Learning & development

Recognition program

Job summary

Brennan is seeking an experienced Workspace Management & VIP Support Team Leader to drive day-to-day operations, ensure exceptional end-user and VIP support, and continuously improve service delivery within a managed services engagement.

You will lead from the front, coach the team, manage escalations, coordinate with service desk, EUC, infrastructure, and vendor teams, and make sound decisions that raise service quality and customer confidence.

Qualifications

Experience leading EUC, desktop, and workspace services in enterprise or MSP environments.
Hands-on technical leadership for end-user support and incidents.
Proven ability to manage queues, escalations, and third parties.
Strong communication with senior executives and stakeholders.

Responsibilities

Lead Workspace, VIP and Onsite Operations.
Own daily service performance across Tech Bar, VIP, workspace, end-user devices, meeting rooms, UC and smart-hands.
Provide hands-on technical leadership for complex incidents.
Deliver a high-quality customer and VIP experience.
Drive improvements to ticket flow, knowledge, automation, and scope control.
Coach team members and coordinate with customer stakeholders and vendor teams.
Govern performance, risk and escalation and monitor SLA/KPI trends.