Workspace Experience Associate (Full-time & Part-time) - Melbourne

Hub Australia Pty; City of Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Work life balance

Great Place to Work™

B Corp and carbon-neutral

Training & development

Volunteer leave

Résumé du poste

Hub Australia is seeking a Workspace Experience Associate in Melbourne to join our vibrant clubhouses. You will be the friendly face, greeting members, managing the cafe, and handling inbox queries while ensuring exceptional service.

The role includes coordinating events, maintaining supplies, and supporting daily operations. We offer opportunities across full-time and part-time slots, with a focus on hospitality and customer-centric experiences.

Qualifications

• 2+ years in a customer-facing role, preferably hospitality or retail.
• Experience as a barista in a fast-paced environment.
• Strong customer-centric mindset with proactive service.

Responsabilités

• Greet members and guests and create personalised experiences.
• Prepare beverages and manage cafe operations.
• Answer member inquiries, bookings, and mail, via in-person and clubhouse email.
• Organise and execute workplace events with smooth delivery.
• Conduct regular inventory checks for food, supplies and clubhouse items.
• Support day-to-day operations including opening/closing procedures and space checks.

Connaissances

Customer-facing

Barista

Hospitality mindset

Problem solving

Interpersonal skills

Multitasking

Relationship building

Description du poste

Workspace Experience Associate (Full-time & Part-time) - Melbourne

• Full-time
• Organisational Level: Workspace Experience and National Support (4)
• Sub-department: Workspace Experience
• Type of Employment: Full-time
• Department: Operations

About Hub Australia: Hub Australia provides premium workspaces, business networks, and services across 17 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations. Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us

Are you an energetic and ambitious hospitality and/or customer service guru ready to pivot into the corporate world?

As a Workspace Experience Associate, you'll be the friendly face and go-to person in the clubhouse. Whether it’s greeting members, organising events, or keeping the space running smoothly; no two days will be the same as you help shape this incredible workspace. With a focus on delivering premium, personalised service, you’ll ensure every interaction feels exceptional. We currently have 2 positions available: a full-time vacancy at Hub Collins Street and a part-time (20 hours per week) across Melbourne clubhouses.

What your day-to-day will look like (but not limited to!):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Showcase your barista artistry by preparing a variety of beverages and managing the day-to-day operations of our cafe.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues!
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we’re always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc!

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Experience as a barista within a fast-paced environment.
• Strongly embodies a customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships.

Why you should join us:

• Work life balance! Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
• Join ranks with some of Australia's top organisations, certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
• Expand your skills and career trajectory with our personalised training and professional development offerings
• Support to make a social and environmental impact with paid volunteer leave each year

Join Our Team!

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for!

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

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