Workshop Team Leader

Milwaukee Tool; Queensland; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Discounts on Milwaukee products

Novated leasing

Professional development

Paid parental leave

Employee assistance program

Social events

Job summary

Milwaukee Tool in Queensland is seeking an experienced Workshop Team Leader to oversee a team of nine service repair technicians and drive daily operational excellence at our Carole Park service centre. You will coach, monitor repair quality, identify efficiency gains, ensure compliance with policies and safety guidelines, participate in product training, and lead expansion of the service hub.

Strong leadership, hands-on attitude with power tools, and proactive problem-solving are essential to

Qualifications

• Strong leadership experience in a fast-paced workshop or service repair centre.
• Technically minded and hands-on with power tools.
• Proactive with team culture and meeting deadlines.
• Proven experience in tool repairs, service operations and systems.
• Strong communication across all levels of the organisation.
• Initiative and creative problem solving.
• Passion for leading teams to operational excellence.

Responsibilities

• Provide coaching, leadership and training to a team of nine service repair technicians
• Monitor and identify trends in service workshops to drive efficiency gains
• Monitor quality of repairs of direct reports and conduct regular performance reviews
• Ensure compliance with all relevant acts, ethical standards and Milwaukee policies and procedures
• Monitor quality of repair notes and act as escalation point for the team
• Attend Product training to keep up to date with current product information.
• Follow all Government Guidelines with Occupational Health & Safety requirements.
• Manage the expansion and growth phase of the service hub .

Skills

Leadership

People management

Coaching

Communication

Problem solving

Hands-on

Deadline oriented

Tool repairs

Job description

Who are we?

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Discounts & Perks: Generous discounts on company products, and novated leasing available.

Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

Social: Recognition programs and social events to celebrate our team's achievements

About The Opportunity

As a result of continued growth and success we are seeking an experienced Workshop Team Leader to oversee a team of service repair technicians ensuring daily operational excellence for our Milwaukee repair centre. You will need to be a strong people leader who will design and drive the implementation of continuous improvements in line with best practice.

Reporting directly to the QLD Service Centre Manager you will be situated at our Service Centre in Carole Park, QLD and your day to day will include:

• Provide coaching, leadership and training to a team of nine service repair technicians
• Monitor and identify trends in service workshops to drive efficiency gains
• Monitor quality of repairs of direct reports and conduct regular performance reviews
• Ensure compliance with all relevant acts, ethical standards and Milwaukee policies and procedures
• Monitor quality of repair notes and act as escalation point for the team
• Attend Product training to keep up to date with current product information.
• Follow all Government Guidelines with Occupational Health & Safety requirements.
• Manage the expansion and growth phase of the service hub .

About YOU

To be successful in this role you will need to have strong leadership experience and an ability to motivate and coach a small dynamic team ideally within a fast-paced environment workshop or service repair centre environment.

You are technically minded and enjoy working with all types of power tools and have a hands-on, can-do attitude in addition to the following:

• Proactive with the ability to think ahead, encourage a team-based culture and focussed on meeting deadlines.
• Proven experience in tool repairs, service operations and systems would be very beneficial
• Strong communication skills – ability to communicate with all levels of the organisation.
• Able to demonstrate initiative and creative problem solving.
• A passion for leading teams to achieve operational excellence