Workshop Administrator

Techtronic Industries Australia & New Zealand; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on company products

Paid parental leave

Employee assistance program

Professional development

Job summary

Milwaukee Tools in Dandenong South, Victoria is seeking a Workshop Logistics Administrator to join the service operations team. You will support the Milwaukee Service Centre, maximise workshop efficiency, and act as the point of contact for internal service operations.

Working hours are 8am to 4pm, Monday to Friday, with full training provided. This is a friendly, growing team in a dynamic workplace that values proactive, detail-oriented individuals.

Qualifications

• Time management and meeting deadlines under pressure.
• Excellent communication with customers and internal teams.
• Initiative and able to work in a fast-paced environment.
• Detail-oriented with accurate data handling.

Responsibilities

• Accept tools for drop off from direct customers or freight.
• Provide warranty updates to customers and retailers by phone and email.
• Book incoming tools into SAP - C4C and complete documentation.
• Allocate tools according to operational workflow.
• Record spare parts allocations with service claims.
• Perform warehouse duties (unpack/pack) as needed.
• Coordinate with After-Sales support to finalize repair claims.
• Follow up payment status for non-warranty claims.

Tools

SAP

Salesforce

C4C

Job description

Who are we?

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

Discounts & Perks

• Generous discounts on company products.

Social

• Recognition programs and social events to celebrate our team's achievements.

Personal Development

• Access to professional development programs.

Health & Wellbeing

• Paid Parental Leave and Employee Assistance Program.

Position

Milwaukee Tools are looking for a Workshop Logistics Administrator to join our friendly, growing team located in Dandenong South, Victoria.

About the role

The Workshop Logistics Administrator will work as part of the service operations team dedicated to supporting the Milwaukee Service Centre. As part of the team, this individual will maximise workshop's efficiencies and will act as point of contact for the internal service centre.

If you have a great attitude, are looking to work Monday to Friday and want to be a part of a growing organisation and dynamic, fun team this could be your opportunity! Full training is provided. Working hours are 8am to 4pm.

Reporting to the Workshop Team Leader your duties will include:

• Accepting tools for drop off via direct customers or freight (ingoing and outgoing freight requirements)
• Provide customers and retailers with update on their warranty claims via phone and email.
• Book incoming tools into SAP - C4C and completing necessary documentation.
• Allocating tools in accordance with operational workflow.
• Allocating ordered spare parts with relevant service claims.
• All necessary warehouse duties (Unpack, pack etc.)
• Communicate with After-Sales support team to obtain claim relevant information and finalise repair claims
• Following up the payment status for non-warranty claims with customers

What you will bring:

• Experience using SAP, salesforce, C4C and/or other similar technology platforms (preferred but not essential)
• Excellent ability to respond to deadline pressures and demonstrate time management skills.
• Great communication skills with enthusiastic personality
• Ability to demonstrate initiative and work within a fast-paced environment
• Solid time management and attention to detail.