Workshop Administrator

Milwaukee Electric Tool Corporation; City of Greater Dandenong; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts on company products

Social events

Professional development programs

Paid parental leave

Employee Assistance Program

Job summary

Milwaukee Tools in Dandenong South, VIC, seeks a Workshop Logistics Administrator to support the service centre. You will manage tool intake, warranty claims, and documentation, ensuring smooth warehouse operations and timely updates for customers and retailers.

Reporting to the Workshop Team Leader, you will work a 8am–4pm schedule Mon–Fri, with full training provided and a focus on efficient workflow, accurate record keeping, and proactive problem solving in a growing team.

Qualifications

• Experience using SAP, Salesforce, C4C or similar platforms.
• Ability to meet deadlines and manage multiple tasks.
• Strong communication and detail orientation in a fast-paced environment.

Responsibilities

• Accept tools for drop off via direct customers or freight (ingoing/outgoing).
• Provide customers and retailers with warranty claim updates by phone and email.
• Book incoming tools into SAP - C4C and complete required documentation.
• Allocate tools per workflow and assign ordered spare parts to claims.
• Perform warehouse duties including unpacking/packing.
• Coordinate with After-Sales to obtain claim information and finalise repairs.
• Follow up payment status for non-warranty claims with customers.

Skills

SAP

Salesforce

C4C

Time management

Communication

Initiative

Attention to detail

Job description

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.
At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

• Discounts & Perks:Generous discounts on company products.
• Social:Recognition programs and social events to celebrate our team's achievements.
• Personal Development:Access to professional development programs.
• Health & Wellbeing:Paid Parental Leave and Employee Assistance Program.

Milwaukee Tools are looking for a WorkshopLogistics Administrator to join our friendly, growing team located in Dandenong South, Victoria.

The Workshop Logistics Administrator will work as part of the service operations team dedicated to supporting the Milwaukee Service Centre. As part of the team, this individual will maximise workshop's efficiencies and will act as point of contact for the internal service centre.

If you have a great attitude, are looking to work Monday to Friday and want to be a part of a growing organisation and dynamic, fun team this could be your opportunity! Full training is provided. Working hours are 8am to 4pm.
Reporting to the Workshop Team Leader your duties will include:

• Accepting tools for drop off via direct customers or freight (ingoing and outgoing freight requirements)
• Provide customers and retailers with update on their warranty claims via phone and email.
• Book incoming tools into SAP - C4C and completing necessary documentation.
• Allocating tools in accordance with operational workflow.
• Allocating ordered spare parts with relevant service claims.
• All necessary warehouse duties (Unpack, pack etc.)
• Communicate with After-Sales support team to obtain claim relevant information and finalise repair claims
• Following up the payment status for non-warranty claims with customers

What you will bring:

• Experience using SAP, salesforce, C4C and/or other similar technology platforms (preferred but not essential)
• Excellent ability to respond to deadline pressures and demonstrate time management skills.
• Great communication skills with enthusiastic personality
• Ability to demonstrate initiative and work within a fast-paced environment
• Solid time management and attention to detail.