Workshop Service Co-ordinator

Work Initiatives; Rockhampton Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Cost price on parts for your own vehic

Job summary

Aspire Diesel is seeking a Workshop Service Coordinator to join our Gracemere workshop. This full-time role supports scheduling, parts ordering, customer updates and general admin to keep the workshop running smoothly.

You will coordinate technicians, manage bookings, liaise with customers and use workshop software to track progress and inventory. A proactive, customer-focused mindset is essential.

Qualifications

• Mechanical knowledge, preferably within an automotive or similar workshop environment.
• Excellent communication and interpersonal skills to liaise effectively with customers and the workshop team
• Strong organisational and time management abilities to prioritise tasks and meet deadlines
• Proficiency in using workshop management software, spreadsheets, and other office productivity tools
• A keen eye for detail and the ability to work accurately under pressure
• A friendly, professional, and customer-focused attitude

Responsibilities

• Manage the workshop's scheduling and booking system - Mechanic Desk
• Manage the day to day workload of two to three technicians.
• Answer phones, take bookings and enquiries, emails & some social media posts.
• Process job cards, invoices, estimates and other administrative paperwork in a timely manner
• Liaise with customers to provide updates on job progress and any additional requirements
• Open jobs, order parts and equipment as needed, ensuring the workshop is well-stocked
• Assist with inventory management and stock control
• Provide general administrative support to the workshop team as required

Skills

Mechanical knowledge

Communication skills

Organisation

Workshop software

Attention to detail

Customer focus

Job description

Aspire Diesel is seeking an experienced Workshop Service Coordinator to join our team in Gracemere, QLD. As a full-time role, you will be responsible for providing comprehensive support to our busy workshop, ensuring seamless operations and contributing to the overall success of the business.

What you'll be doing

• Manage the workshop's scheduling and booking system - Mechanic Desk
• Manage the day to day workload of two to three technicians.
• Answer phones, take bookings and enquiries, emails & some social media posts.
• Process job cards, invoices, estimates and other administrative paperwork in a timely manner
• Liaise with customers to provide updates on job progress and any additional requirements
• Open jobs, order parts and equipment as needed, ensuring the workshop is well-stocked
• Assist with inventory management and stock control
• Provide general administrative support to the workshop team as required

What we're looking for

• Mechanical knowledge, preferably within an automotive or similar workshop environment, mechanical tradespeople welcome to apply.
• Excellent communication and interpersonal skills to liaise effectively with customers and the workshop team
• Strong organisational and time management abilities to prioritise tasks and meet deadlines
• Proficiency in using workshop management software, spreadsheets, and other office productivity tools
• A keen eye for detail and the ability to work accurately under pressure
• A friendly, professional, and customer-focused attitude

What we offer

• A collaborative and inclusive team culture
• Cost price on parts for your own vehicles

About us

Aspire Diesel is a leading provider of diesel repairs and maintenance in the Gracemere region. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer service and quality workmanship, we seek quality over quantity. Our team of skilled technicians and support staff work together to ensure the smooth running of our workshop and the satisfaction of our valued customers.