Workshop Manager

KennedyRV; Toowoomba Regional; On-site; AUD 110,000 - 150,000; Full time

Job summary

KennedyRV in Toowoomba is seeking a Workshop Manager to lead the caravan workshop, ensuring repairs, servicing, PDI and safety standards are met. You will drive profitability while building a high‑performing team and delivering excellent customer service.

You will manage daily workflow, oversee inspections and quality control, and coordinate parts, warranties and customer communications. Strong leadership and RV systems knowledge are essential.

Qualifications

• 3–5 years of leadership in RV/caravan repair environments.
• Proven ability to manage a multidisciplinary workshop team.
• Strong understanding of 12V electrical, plumbing and gas systems in caravans.

Responsibilities

• Lead daily workshop operations and allocate job flow to meet SLAs.
• Oversee Pre-Delivery Inspections and ensure compliance with Australian Standards.
• Control inventory, parts ordering and warranty processing.
• Maintain safety culture and conduct team meetings and reviews.
• Serve as main contact for customers regarding repairs and bookings.

Skills

Leadership

Workshop management

Team supervision

Safety compliance

Tools

Dealership software

Mechanics Desk

Monday

Job description

Position Title: Workshop Manager
Reports To: Dealer Principal
Location: Toowoomba
Job Type: Full-Time

1. Primary Objective

To lead and drive the day-to-day operations of the caravan workshop, ensuring all repairs, servicing, warranty / insurance and Pre-Delivery Inspections are completed efficiently, safely, and to the highest industry standards. The manager will maximise profitability, maintain a high-performing team, and ensure exceptional customer satisfaction.

2. Key Responsibilities

Workshop Operations & Workflow

Manage the daily workflow of mechanics, builders, and service technicians.

Prioritise and allocate jobs to ensure all Service Level Agreements and turnaround times are met.

Monitor workshop capacity and scheduling to minimise vehicle downtime.

Pre-Delivery Inspections & Quality Control

Oversee the final PDI process, ensuring every caravan is rigorously tested and cleaned prior to customer handover.

Ensure all appliances, 12V/240V electrical systems, plumbing, and gas installations are fully compliant with Australian Standards.

Implement and manage digital checklists and photographic evidence of quality control.

Lead, mentor, and supervise workshop staff.

Conduct regular team meetings and performance reviews.

Foster a "safety-first" culture by ensuring adherence to WHS (Work Health and Safety) policies.

Inventory & Parts Management

Monitor and manage workshop inventory, ensuring high-turnover spare parts and materials are readily available.

Oversee the ordering of parts with suppliers and manage warranty claims processing.

Customer Service & Administration

Act as the main point of contact for customer queries regarding repairs and service bookings.

Prepare accurate quotes, estimates, and invoices using dealership management software. Mechanics Desk and Monday.

Handle warranty dispute resolutions professionally, maintaining clear communication with the manufacturer and customer.

3. Key Performance Indicators

On-Time Deliveries: Percentage of caravans completed and handed over by the promised deadline.

PDI Quality: Low defect rate and zero returns within the first 3 months of ownership.

Efficiency & Productivity: Target billable hours achieved by technicians per week.

Safety: Zero Lost Time Injuries in the workshop.

Customer Satisfaction: Positive customer feedback and Net Promoter Score ratings.

4. Key Qualifications & Experience

Minimum 3–5 years of experience in the RV, caravan, automotive, or heavy vehicle repair industry.

Proven leadership/management experience with the ability to manage a multidisciplinary team.

Strong understanding of 12V electrical systems, plumbing, and gas regulations within the Australian caravan sector.