Workshop Foreman

South Morang Motor Group; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Job summary

South Morang Motor Group in Melbourne is seeking an experienced Workshop Foreman to lead and coordinate the busy workshop. You will work with the Workshop Controller to maximise productivity, maintain high workmanship standards and deliver an exceptional customer experience.

The ideal candidate has a trade qualification as an Automotive Technician with leadership experience, strong diagnostic skills, and the ability to motivate and develop a team in a dealership environment.

Qualifications

• Trade qualification as an Automotive Technician in a busy dealership workshop.
• Experience in a leadership role as Workshop Foreman or Senior Technician.
• Strong diagnostic capabilities and technical knowledge.
• Ability to lead, motivate and develop a team.
• Excellent organisational and time-management skills with ability to manage competing priorities.
• Customer-focused communication and interpersonal skills.
• Proactive, autonomous worker.

Responsibilities

• Assist daily workshop operations, manage workflow and job allocation.
• Monitor technician productivity and identify improvement opportunities.
• Provide technical guidance for complex diagnostics and repairs.
• Lead, coach and develop the workshop team.
• Ensure warranty repairs meet manufacturer requirements.
• Monitor workmanship quality and perform quality checks and road tests.
• Maintain a safe working environment with WHS compliance.
• Coordinate training to keep technicians' skills up to date.
• Collaborate with Workshop Controller to meet departmental objectives and customer service.

Skills

Leadership

Communication

Organisational skills

Time management

Customer-focused

Autonomous work

Diagnostic capabilities

Education

Trade qualification as Automotive Technician

Job description

With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visitwww.tonywhitegroup.com.au.

ABOUT THE ROLE

We are seeking an experienced and motivated Workshop Foreman to lead and coordinate our busy workshop at South Morang Motor Group. This is an excellent opportunity for an experienced Automotive Technician ready to take the next step in their career, or an established Workshop Controller looking to make a positive impact in a dynamic dealership environment.

Working closely with the Workshop Controller, you will play a key role in leading the workshop team, maximising productivity, maintaining high standards of workmanship and ensuring an exceptional customer experience. You will bring strong leadership and communication skills, a hands-on approach and the ability to motivate and develop a team while ensuring the efficient day-to-day operation of the workshop.

SKILLS & EXPERIENCE

• Trade qualification as an Automotive Technician, with substantial experience in a busy dealership workshop.
• Previous experience as a Workshop Foreman or Senior Technician ready to step into a leadership role.
• Strong technical knowledge and diagnostic capabilities.
• Demonstrated ability to lead, motivate and develop a team.
• Excellent organisational and time management skills, with the ability to manage competing priorities.
• Strong communication and interpersonal skills, with a customer-focused approach.
• A positive attitude, initiative and the ability to work autonomously.

KEY RESPONSIBILITIES

• Assisting daily workshop operations, managing workflow, job allocation, completion times and available workshop hours.
• Monitor technician productivity, efficiency and performance, identifying opportunities to improve workshop output.
• Provide technical guidance and support to Technicians, assisting with complex diagnostics and repair issues.
• Lead, coach and develop the workshop team, building capability, accountability and a positive team culture.
• Ensure all warranty repairs and associated processes are completed in accordance with manufacturer requirements.
• Monitor the quality of workmanship, ensuring completed repairs meet manufacturer and dealership standards, including appropriate quality checks and road testing.
• Ensure vehicles are handled with care and presented to the required standard before being returned to customers.
• Promote and maintain a safe working environment, ensuring compliance with Work Health and Safety requirements, policies and procedures.
• Identify and escalation operational issues involving repairs, parts, equipment or resources that cannot be satisfactorily resolved.
• Coordinate and monitor technical training to ensure Technicians maintain the skills and competencies required for their roles.
• Work collaboratively with the Workshop Controller to achieve departmental objectives and deliver exceptional customer service.

WHAT WE OFFER

• The opportunity to take the next step in your automotive career.
• A leadership role within an established and busy dealership.
• A supportive team environment.
• Opportunities for ongoing training, development and career progression.
• Competitive remuneration reflecting your skills and experience.

IMPORTANT INFORMATION

• Pre-employment checks may include reference checks and an Australian Federal Police National Police Check, where applicable.
• Applicants must have the skills, qualifications and experience relevant to the position.
• Applicants must be physically located in Australia and hold full Australian working rights.
• We are an equal opportunity employer, committed to gender equality and workplace diversity.

If you are a motivated automotive professional who enjoys leading people, improving workshop performance and delivering outstanding customer service, we would love to hear from you.