AI Capability Lead | Technology

Newcastle Greater Mutual Group; Newcastle, Newcastle-Maitland; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Fitness Passport

Corporate health insurance

Annual flu vaccinations

Hotel discounts

Flexible work arrangements

18 weeks paid parental leave

Employee referral program

Volunteer days

Job summary

NGM Group is seeking an AI Capability Lead in Technology to own the AI adoption strategy and drive capability development across engineering, testing, and operations. You will lead teams through experimentation to sustained use, with a prioritised backlog of AI opportunities and clear, measurable outcomes.

You will partner with Change, P&C and Learning to deliver targeted learning, managing governance and ensuring responsible AI adoption.

Qualifications

• Extensive experience leading major technology transformation across large organisations.
• Experience applying AI tooling within technology teams and embedding into workflows.
• Strong track record building capability through coaching, training and rollout.
• Solid understanding of enterprise software development lifecycles and AI tooling integration.

Responsibilities

• Define and lead Technology’s AI adoption and engagement approach.
• Develop and maintain an AI use case backlog across coding, testing, engineering and operations.
• Redesign engineering and operational workflows to remove friction and improve productivity.
• Collaborate with Change, Communications and Learning teams to drive adoption and change.
• Embed AI tools into workflows with pilots, training and champions.
• Establish adoption forums and measurement frameworks for visibility of progress.

Skills

Leadership

Influencing

AI adoption

Communication

Change management

Education

Bachelor’s degree or higher in tech/business/transformation

Postgraduate qualifications viewed favourably

Job description

As AI Capability Lead, Technology, you’ll own and lead Technology’s AI adoption and capability approach, aligned with NGM Group’s broader AI direction and transformation agenda.

Working closely with engineers, developers, testers, technology leaders and other specialists, you’ll identify where AI can genuinely improve the way work gets done. From coding and testing through to engineering and operations, you’ll help teams experiment, learn and turn the right ideas into practical, repeatable ways of working.

You’ll maintain a prioritised backlog of AI opportunities and establish how adoption, engagement, capability and productivity are measured. Through adoption forums and clear reporting, you’ll give leaders visibility of progress, value and barriers, using maturity assessments and external benchmarks to identify where to improve.

You’ll also coach and collaborate with other capability leads and AI contact points across NGM, sharing practical learning and success stories through communities of practice to strengthen capability and reinforce NGM’s safe-use expectations.

Key responsibilities

Define and lead Technology’s AI adoption and engagement approach, aligned with NGM’s AI objectives and transformation agenda, taking teams from experimentation to sustained use.

Develop and maintain an AI use case backlog across coding, testing, engineering and operations, regularly reviewing priorities against demand and expected value.

Work with Technology teams to redesign engineering and operational workflows, identifying where AI and emerging technologies can remove friction, improve productivity and solve complex business problems.

Partner with Change & Communications, P&C and Learning & Development to deliver targeted learning and engagement that build trust, confidence and lasting behavioural change.

Integrate adoption support into AI tool rollouts, working with Enterprise Applications and Testing teams on training, pilots and change champions to embed tools into workflows and deliver measurable improvements.

Establish adoption forums and measurement frameworks that give leaders visibility of engagement, capability, productivity and barriers, using external partners and benchmarks to assess Technology’s AI maturity and guide improvements.

Coach other capability leads and AI contact points across NGM, sharing success stories and practices through internal communities to foster continuous learning and responsible AI use.

What we’re looking for

Extensive experience leading major technology transformation, digital adoption or operating model change across large, complex organisations, working with senior leaders and multiple technology teams.

Several years’ experience applying AI coding, testing or Microsoft AI tools within Technology teams, with evidence of embedding these tools into software development or engineering workflows and achieving sustained adoption.

A strong track record of building capability across Technology teams through coaching, training, experimentation and supported rollout of new tools and ways of working.

Strong knowledge of enterprise software development lifecycles, with practical understanding of where AI tooling can improve coding, testing, engineering and operational workflows.

Experience establishing adoption governance and capability models within a regulated environment to support responsible AI adoption.

Strong influencing skills, with experience working across senior leaders and technical teams to drive adoption and deliver measurable outcomes.

A bachelor’s degree in technology, business, transformation or a related discipline, or equivalent relevant experience; postgraduate qualifications will be well regarded.

What can you expect from us?

Our benefits are designed to help you thrive - in and out of work.

• health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations
• lifestyle perks including hotel discounts and flexible work arrangements
• 18 weeks paid parental leave
• recognition programs
• an employee referral program
• dedicated time to give back (two community volunteer days and three recreational leave days each year)

Growth & opportunities - Build your capability, stretch into new challenges and shape what’s next with development support behind you.

Culture & connection - Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.

Meaningful work - Do work you can feel proud of, making a real difference for customers and communities every day.

Recognised as a 2026 Employer of Choice Excellence Awardee, we’re proud to create a workplace where our people can grow, connect, and make a meaningful impact.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks -- while strengthening the communities we serve. At the heart of everything we do are our core values:

Lead with heart - We genuinely care about achieving better outcomes for our customers and communities.

Own the action - We build trust by doing things the right way, with honesty and transparency.

Embrace opportunity - We look ahead, focusing on our strengths and expertise to challenge the status quo.

Thrive together - By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.